MTVH in Beeston is seeking a Specialist Complaint Handler to resolve complex cases, including CEO complaints, and to respond to inquiries from MPs, Councillors, and the Ombudsman. You will support the Customer Care Team and drive improvements in the customer journey.
You will engage with senior stakeholders, prepare progress updates, and contribute to root-cause analysis to enhance service delivery. Hybrid working and a 37.5-hour week are involved.
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Senior Complaints & Escalations Specialist in Skelmersdale employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
