Location: Beeston, NG9 1LA
Salary Banding: £30,629 - £32,241 based on 37.5hr week
Contract Type: 12 Months Fixed Term
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
Location: Beeston, NG9 1LA
Salary Banding: £30,629 - £32,241 based on 37.5hr week
Contract Type: 12 Months Fixed Term
Hybrid working to be discussed at interview stage
As a Specialist Complaint Handler here at MTVH, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.
You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.
You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP’s, Councillors and the MTVH Policy Team.
What You’ll Need To Succeed
- Strong knowledge and experience in resolving customer disputes
- Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns
- Confident at communicating with senior leaders and members of parliament where appropriate
- Exceptional Organisation
- Excellent communication and written skills
- Report writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvements
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Complaint Specialist in Skelmersdale employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
