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- Tasks: Calculate and manage service charges for properties while ensuring compliance with regulations.
- Company: Join a dynamic team in a leading property management organisation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in property management and enhance your analytical skills.
- Qualifications: Strong IT skills, experience in customer service, and knowledge of service charges.
- Other info: Great career progression in a supportive and collaborative environment.
The predicted salary is between 32000 - 34000 £ per year.
Salary banding dependent upon location: London £39,281 - £41,348; Nottingham £31,657 - £33,323. This role is eligible for our smarter working policy to be discussed at interview.
As a Central Service Charge Specialist based within our busy service team you will be responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will run compliance reports to ensure our service charge data has been mapped and loaded correctly, identifying and resolving any issues. This role will also support the wider service charges and rent functions by being the central hub for processes for other business areas.
Duties To Include:
- Provide responsive internal customer service, and support, in all central aspects of service charge enquiries in line with service expectations and key performance indicators.
- Provide data, policy documentation and analysis required to support documentation for formal challenges (relating to First Tier Tribunal and other civil law actions).
- Support the wider service charge team to ensure that processes are carried out effectively and in line with policy, procedure and legislation.
- Make systematic improvements to central processes and systems to avoid future service failures, complaints and disputes. This should include regular checks of data cleanliness, and co-ordinating resolution of any issues.
- Set, manage and analyse financial forecasts for Service Charge activities, highlighting and liaising variance with relevant teams and individuals.
- Compile and analyse reporting information, and prepare data loads to service charge systems.
- To lead on resolving complex service charge issues and responding to related enquiries and complaints.
- Provide advice on leasehold and service charge issues to colleagues and relevant stakeholders, and on the feasibility and efficiency of service charge system use.
- Maximise recovery of income by ensuring that charges are coded and allocated correctly.
You Must Possess:
- Ability to explain complex or technical information to a variety of audiences – both internal and external.
- Knowledge and/or experience of budget management and appropriate controls.
- Excellent IT skills including advanced Excel.
- Experience and detailed understanding of Service Charges, Housing and/or Residential Property Management.
- Knowledge of the legal and statutory framework around home ownership & service charges and preparing legal cases for Courts and Tribunals.
- Previous experience of working within a customer service environment.
Service Charge Specialist (Central) employer: Connexions Thames Valley
Contact Detail:
Connexions Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Specialist (Central)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service charge processes. Be ready to discuss how your skills align with their needs, especially around compliance and data management. Show them you’re not just another candidate, but someone who truly understands their operations.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Charge Specialist (Central)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Specialist role. Highlight your experience with service charges, budget management, and any relevant IT skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us improve our service charge processes. Keep it engaging and relevant to the job description.
Showcase Your Customer Service Skills: Since this role involves providing responsive internal customer service, make sure to highlight any previous experience in customer service environments. We love candidates who can communicate complex information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Numbers
As a Service Charge Specialist, you'll be dealing with financial forecasts and service charge calculations. Brush up on your Excel skills and be ready to discuss how you would approach budgeting and data analysis. Bring examples of how you've handled similar tasks in the past.
✨Understand the Legal Framework
Familiarise yourself with the legal and statutory aspects of service charges and home ownership. Be prepared to explain how you would navigate these regulations in your role. This shows that you’re not just knowledgeable but also proactive about compliance.
✨Customer Service is Key
This role involves providing responsive internal customer service. Think of specific instances where you've successfully resolved customer queries or complaints. Highlight your communication skills and ability to explain complex information clearly.
✨Show Your Problem-Solving Skills
You’ll need to identify and resolve issues with service charge data. Prepare to discuss a time when you faced a complex problem and how you approached it. This will demonstrate your analytical thinking and ability to improve processes.
