At a Glance
- Tasks: Own and optimise our Salesforce platform while ensuring data integrity and security.
- Company: Join MTVH, a leading housing organisation dedicated to creating vibrant communities.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Mentor junior team members and thrive in a culture of exceptional customer service.
- Why this job: Make a real impact by bridging business needs with technical solutions in a supportive environment.
- Qualifications: Strong Salesforce knowledge and excellent communication skills are essential.
The predicted salary is between 59432 - 62559 £ per year.
12-Month Fixed-Term Full-time opportunity (37.5 hours)
Locations & Salary
- Nottingham: £59,432 - £62,559
- London: £66,034 - £69,509
Hybrid working available.
About MTVH
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
Role Overview
The Senior Salesforce Administrator will take ownership of our Salesforce platform, ensuring it is secure, optimised and aligned to business needs. You will manage user access, data integrity and system configuration while translating stakeholder requirements into scalable solutions. Acting as a key bridge between business and technical teams, you will oversee releases, uphold best practices and drive continuous improvement across the platform. This role also includes mentoring team members and supporting high‑quality, reliable day‑to‑day operations and long‑term strategic delivery.
Responsibilities
- Own and maintain Salesforce configuration, data quality and security best practices.
- Manage user access, role hierarchy and permission sets to meet business requirements.
- Translate stakeholder requirements into scalable, sustainable solutions within Salesforce.
- Act as liaison between business and technical teams for releases, testing and system enhancements.
- Mentor junior team members and support ongoing training and onboarding.
- Support day‑to‑day operations, workflow automation and long‑term strategic delivery.
Qualifications
- Strong technical knowledge of Salesforce platform (configuration, data, security).
- Experience managing user access, permission sets and role hierarchy.
- Excellent communication skills to collaborate with stakeholders and deliver high service expectations.
- Experience with continuous improvement, best practices and change management within Salesforce.
- Working within a culture of exceptional customer service.
Benefits
Hybrid working, competitive salary, opportunities to develop within a national housing organisation.
Senior Salesforce Administrator employer: Connexions Thames Valley
At Metropolitan Thames Valley Housing, we pride ourselves on being an exceptional employer that champions a culture of collaboration, care, and continuous improvement. With a commitment to hybrid working and competitive salaries, we offer our employees the chance to grow within a national housing organisation dedicated to creating vibrant communities. Join us in making a meaningful impact while enjoying opportunities for professional development and a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Salesforce Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connexions Thames Valley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connexions Thames Valley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connexions Thames Valley:Your cover letter is your chance to shine! Tell us why you want to work at Connexions Thames Valley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connexions Thames Valley!
How to prepare for a job interview at Connexions Thames Valley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
