Location: The Johnson Building, London
Salary: £31,320 - £32,968
Contract Type: 12 Months Fixed-Term Contract
Hours: Full-time, 37.5 hpw
Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. We are looking for a Resales Administrator to join our After Sales team and provide essential support across a range of property transactions, including shared ownership resales, equity loans, and staircasing. This is an exciting opportunity to build your career within the housing and property sector while working with a collaborative and supportive team.
About The Role
As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.
Your Responsibilities Will Include
- Providing administrative support to the After Sales team.
- Managing customer enquiries via telephone and email.
- Maintaining accurate customer records on CRM systems.
- Preparing, recording, and processing legal documentation.
- Supporting the signing and sealing of legal documents and monitoring completion timescales.
- Assisting customers through post-completion processes.
- Handling customer complaints professionally and efficiently.
- Raising invoices and supporting financial administration.
- Contributing to departmental reporting and data management activities.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities and work to deadlines.
- A proactive, positive, and collaborative team player.
- Professional, customer-focused, and resilient under pressure.
- An effective communicator with strong written and verbal skills.
- Comfortable building relationships with colleagues and customers alike.
Essential Experience
- Experience in an administrative or customer service role.
- Experience using CRM systems.
- Experience using Microsoft Office applications.
- Strong organisational and time management skills.
- Excellent telephone and customer service skills.
Desirable
- Experience of CMS systems.
- Interest in or experience within the property, housing, or real estate sector.
Why Join Us?
This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You'll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.
#J-18808-Ljbffr
Resales Administrator employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
