People Assistant

About Us

Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

This role is a Fixed term Contract till July 2027. We are looking for a People Assistant to join our People Team, providing a proactive, customer-focused and efficient HR service across MTVH. Working alongside managers, colleagues and specialist HR and Payroll teams, you will be a first point of contact for routine HR queries and help ensure colleagues and managers receive clear, timely and professional support throughout the employee lifecycle.

In this role, you will support a broad range of HR activities including:

• Starters
• Contractual changes
• Leavers
• Resourcing support
• Employee engagement and wellbeing
• Low-level employee relations matters
• Organisational change
• HR project work

You will also help maintain accurate HR records, produce contracts and documentation, support formal HR meetings through note taking, and contribute to HR data and reporting activity. This is a varied and rewarding opportunity for someone who enjoys working at pace, building strong relationships and delivering a high-quality internal customer experience. You will play an important part in helping managers manage their people effectively while supporting MTVH’s values of Care, Dare and Collaborate.

What You'll Need To Succeed

• Experience of working in a busy administrative, clerical or internal customer-facing role within a service-focused organisation
• An understanding of HR service provision, the employee lifecycle and the importance of great HR support to business performance and frontline service delivery
• Experience of using HR information systems and maintaining accurate employee data
• Strong organisational skills, with the ability to prioritise work and manage multiple, competing demands
• Well-developed communication skills, with the confidence to work professionally with colleagues, managers and external stakeholders
• Good attention to detail, sound judgement and the ability to handle confidential information in line with data protection and GDPR principles
• A collaborative, empathetic and solution-focused approach, with the resilience to support managers and colleagues through sensitive conversations where needed
• IT literacy, including Microsoft Office 365 tools such as Teams, OneDrive and Excel
• GCSE-level education or equivalent professional experience or qualification

What You'll Get In Return

You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

• 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
• Healthcare cashplan
• Matched contribution pension scheme (up to 9%)
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes and season ticket loans
• Life assurance scheme
• Paid volunteer days
• Plus lots of voluntary benefits including cash back and discounts from high street names

Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.