At a Glance
- Tasks: Lead and develop teams to deliver high-quality supported housing services.
- Company: Join Metropolitan Thames Valley Housing, a leader in affordable housing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Promote equality and diversity in a supportive work environment.
- Why this job: Make a real difference in the lives of vulnerable adults and communities.
- Qualifications: Experience in supported housing management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Metropolitan Thames Valley Housing is one of the UK's leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
We are seeking an experienced Operations Manager – Supported Housing to provide operational leadership across a portfolio of supported living and housing services. You will oversee specialist housing management services and services that support adults with a range of needs, including those with experience of homelessness, asylum seekers and refugees, and individuals requiring mental health or specialist support. This is a key management role responsible for ensuring services are safe, compliant and high performing, delivering excellent, personalised and value-for-money services that achieve strong outcomes for customers.
Key Aspects Of The Role Include:
- Leading and developing multi-site teams to deliver high-quality supported housing services
- Driving performance against KPIs, regulatory standards and contractual requirements
- Embedding a strong safeguarding culture and overseeing incidents, complaints and risk
- Managing relationships with commissioners, partners and stakeholders
- Supporting service development, innovation and continuous improvement
- Managing service budgets and ensuring efficient, effective resource deployment
What You'll Need To Succeed:
- Proven experience managing supported housing or support services for adults with support needs (e.g. homelessness, mental health, refugees)
- Strong knowledge of safeguarding, housing law, welfare benefits and best practice in supported housing
- Experience leading geographically dispersed teams and driving performance in a multi-site environment
- Ability to build effective relationships with internal and external stakeholders, including commissioners
- Experience managing budgets and delivering cost-effective services
- Strong communication skills with the ability to influence and engage diverse audiences
- A values-driven approach, promoting equality, diversity and inclusion
- Understanding of Psychologically Informed Environments and Trauma Informed Care (desirable)
- Level 5 Diploma in Leadership for Health and Social Care (desirable)
Our Promise: All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Operations Manager employer: Connexions Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a commitment to delivering high-quality services to vulnerable communities, employees benefit from meaningful work, comprehensive training opportunities, and a strong focus on safeguarding and compliance. Located across London and the East of England, our diverse teams are empowered to make a real difference in the lives of over 75,000 customers, making this an ideal workplace for those passionate about social impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported housing and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance in previous roles. Highlight your ability to manage budgets and deliver cost-effective services, as these are key aspects of the Operations Manager position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in supported housing and any relevant achievements that showcase your ability to lead teams and drive performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about supported housing and how your values align with ours. Be specific about your experience with diverse groups and how you’ve made a difference.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Include examples of how you've managed multi-site operations, driven performance against KPIs, and fostered a strong safeguarding culture. Numbers and outcomes speak volumes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MTVH!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the specific needs of the clientele you'll be working with. Familiarise yourself with relevant legislation, safeguarding practices, and best practices in the sector. This will show that you're not just interested in the role but also committed to delivering high-quality services.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a multi-site environment. Think about times when you drove performance against KPIs or improved service delivery. Be ready to discuss your approach to building relationships with stakeholders and how you foster a positive team culture.
✨Demonstrate Your Financial Acumen
Since managing budgets is a key part of the role, come prepared to discuss your experience with financial management. Share specific examples of how you've delivered cost-effective services while maintaining quality. This will highlight your ability to balance operational needs with financial constraints.
✨Emphasise Your Values
MTVH values equality, diversity, and inclusion, so be sure to articulate your commitment to these principles. Share experiences where you've promoted these values in your previous roles, especially in relation to supporting vulnerable groups. This will resonate well with their mission and demonstrate that you're a good cultural fit.
