At a Glance
- Tasks: Analyse data to identify trends and improve rent and debt collection performance.
- Company: Join MTVH's dynamic Customer Accounts Team in Nottingham.
- Benefits: Competitive salary, hybrid work model, and flexible hours.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving KPI achievement and enhancing resident services.
- Qualifications: Experience in collections, strong data analysis skills, and proficiency in NEC and Excel.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a sharp eye for detail, a passion for data, and the ability to spot trends that others might miss? If so, keep reading—this could be the perfect opportunity for you.
An exciting opportunity has arisen to join our MTVH Customer Accounts (Collections) Team as a Customer Accounts Analyst, a key role within the team. In this position, you’ll play a vital part in using systems and data to deliver meaningful analysis, identify trends, and provide actionable insights that support our teams in improving rent and debt collection performance. You’ll help drive KPI achievement and contribute to delivering an enhanced service for our residents.
Based in our Beeston office we offer a competitive salary. This is a hybrid role, with an expectation of working in the office 2–3 days per week. The position is full-time and permanent, with a 37.5‑hour working week, Monday to Friday. Working hours can be discussed and agreed.
Qualifications- Experience working within a collections or income recovery environment (essential)
- Strong working knowledge of systems including NEC, Power BI and Excel (essential)
- Experience using a housing management system, ideally NEC (essential)
- An understanding of arrears management and income collection processes (essential)
- The ability to analyse data and identify trends that support operational improvements
- Confidence in presenting and explaining complex information clearly to a range of audiences
- A logical, analytical approach to problem‑solving
- High levels of accuracy and attention to detail, with confidence handling large volumes of data
- Good organisational skills, with the ability to manage workload and meet deadlines
- Strong interpersonal skills, with the ability to work collaboratively and build effective working relationships
- A positive, self‑motivated approach and the ability to adapt in a fast-paced environment
Customer Accounts Analyst in Nottingham employer: Connexions Thames Valley
MTVH is an exceptional employer that values detail-oriented individuals who are passionate about data analysis. With a supportive work culture in our Beeston office, we offer flexible hybrid working arrangements, competitive salaries, and opportunities for professional growth within the Customer Accounts team. Join us to make a meaningful impact on our residents' lives while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Use examples from your past experiences to demonstrate how you've identified trends and improved processes—this is your time to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you're the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your great fit for the role.
We think you need these skills to ace Customer Accounts Analyst in Nottingham
Some tips for your application 🫡
Show Off Your Data Skills:Make sure to highlight your experience with data analysis and any tools you've used, like Power BI or Excel. We want to see how you can spot trends and provide insights that can help improve our collections performance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their background to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a logical approach, so make sure your points are easy to follow and demonstrate your attention to detail. Remember, we’re looking for someone who can present complex information clearly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Data Tools
Make sure you brush up on your knowledge of NEC, Power BI, and Excel before the interview. Be ready to discuss how you've used these tools in past roles, especially in a collections or income recovery context. This will show that you're not just familiar with the systems but can also leverage them for meaningful analysis.
✨Spot Those Trends
Prepare examples of how you've identified trends in data that led to operational improvements. Think about specific situations where your insights made a difference in rent or debt collection performance. This will demonstrate your analytical skills and your ability to contribute to KPI achievement.
✨Communicate Clearly
Practice explaining complex information in a straightforward way. You might be asked to present data findings during the interview, so being able to communicate clearly to different audiences is key. Use simple language and avoid jargon to ensure everyone understands your points.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your workload and meet deadlines, especially when handling large volumes of data. Share specific strategies or tools you use to stay organised, as this will highlight your ability to thrive in a fast-paced environment.
