At a Glance
- Tasks: Provide overnight support and ensure the safety of residents in a supported housing setting.
- Company: MTVH, dedicated to creating safe and supportive living environments.
- Benefits: Gain valuable experience, develop communication skills, and work in a meaningful role.
- Other info: Opportunity to work in a dynamic environment with potential for personal growth.
- Why this job: Make a real difference in people's lives while working independently at night.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
MTVH are looking for a Night Concierge to provide overnight cover, safeguarding, and support to residents within a supported housing setting. You will be the first point of contact during the night, ensuring the safety, security, and wellbeing of customers and the building. This is a lone‑working role, with access to out-of-hours management support when required. Therefore, as part of the Care & Support team, you will play a vital role in maintaining a safe and supportive environment overnight. You will respond calmly to emergencies, manage access to the building, complete health and safety checks, and communicate effectively with colleagues to ensure continuity of care.
Key Responsibilities
- Provide overnight waking cover and act as the first point of contact for residents
- Maintain the safety and security of the building, including access control, CCTV monitoring, and regular health & safety checks
- Respond appropriately and promptly to emergencies, including medical incidents and safeguarding concerns
- Accurately record incidents, events, and maintenance issues within logs and reporting systems
- Promote a safe, non‑judgemental, and supportive environment for all residents
What You'll Need To Succeed
- Experience dealing directly with customers or members of the public in a busy environment
- Ability to work independently, make decisions, and remain calm under pressure
- Strong communication skills with a professional and non‑judgemental approach
- Understanding of, or empathy with, individuals facing challenges such as mental ill health, homelessness, or complex needs
- Basic IT skills and the ability to keep clear and accurate records
Please note: This role involves regulated activity with vulnerable adults and will require an Enhanced DBS check including the Adult Barred List.
Night Concierge employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share your story and why you're the perfect fit for the Night Concierge role. Keep it concise but impactful!
✨Tip Number 3
Stay calm and collected during interviews. Remember, they want to see how you handle pressure, especially in a role that involves emergencies. Show them your cool-headedness and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any experience you've had dealing with customers or the public, especially in busy environments. We want to see how you’ve handled situations that required calmness and decision-making under pressure.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Demonstrate Empathy:Since this role involves working with vulnerable individuals, it’s important to show your understanding and empathy towards those facing challenges. Share any relevant experiences that showcase your supportive approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key tasks like safeguarding residents, managing emergencies, and conducting health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you effectively communicated with customers or handled difficult situations. Practising how to articulate these scenarios can help you convey your ability to remain calm and professional under pressure.
✨Demonstrate Empathy and Understanding
Given the nature of the role, it's important to express your understanding of the challenges faced by vulnerable individuals. Think about how you can showcase your empathy during the interview, perhaps by sharing relevant experiences or discussing how you would approach sensitive situations with care and respect.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as an emergency or a conflict with a resident. Practise your responses to these scenario-based questions, focusing on your decision-making process and how you would ensure the safety and wellbeing of everyone involved.
