At a Glance
- Tasks: Lead Salesforce product development to enhance internal solutions and improve customer service.
- Company: MTVH, a leading UK housing association with a strong social purpose.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team committed to transforming the housing experience for communities.
- Why this job: Make a real difference in the housing sector while innovating with technology.
- Qualifications: Experience as a Product Manager with a focus on CRM or digital solutions.
The predicted salary is between 70021 - 81795 € per year.
Full-time, 12-month Fixed-Term opportunity (37.5 hours) Beeston, Nottingham: £70,021 - £73,706 Farringdon, London: £77,801 - £81,895
Our mission MTVH is one of the UK’s largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve.
About the role We’re looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you’ll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You’ll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You’ll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes. You’ll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce’s business process and workforce management capabilities.
Your responsibilities You’ll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you’ll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers. Supported by our Digital Product Managers, you’ll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you’ll lead the delivery of the Salesforce roadmap of work. You’ll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you’ll lead the teams rituals to deliver the product backlog. You’ll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You’ll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio.
What You'll Need To Succeed:
- Have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions.
- Are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers.
- Are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development.
- Can question the status quo and are able to influence, plan and deliver change within a service area.
- Are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries.
Key dates initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation.
Salesforce Product Manager in London employer: Connexions Thames Valley
MTVH is an exceptional employer that prioritises social purpose and innovation in the housing sector, making it a fulfilling place to work. With a strong commitment to employee development and a collaborative work culture, you will have the opportunity to lead impactful Salesforce solutions that enhance both colleague and customer experiences. Located in Beeston, Nottingham, or Farringdon, London, you will benefit from a supportive environment that encourages professional growth while contributing to our mission of ensuring everyone has a home and the chance to live well.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MTVH on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research MTVH’s mission and values, and think about how your experience aligns with their goals. Be ready to share specific examples of how you've successfully managed product development in the past.
✨Tip Number 3
Show off your Salesforce knowledge! Brush up on the latest Salesforce features and how they can benefit internal processes. Being able to discuss these in detail will show you're the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MTVH team.
We think you need these skills to ace Salesforce Product Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Salesforce Product Manager role. Highlight your experience with CRM solutions and how you've successfully delivered internal projects in the past. We want to see how you can bring that product mindset to MTVH!
Showcase Your Communication Skills:As a Product Manager, strong communication is key! Use your application to demonstrate how you've influenced teams and communicated your vision effectively. Share examples of how you've built relationships to achieve positive outcomes – we love a good story!
Be Passionate About Our Mission:We’re all about making a difference in the housing sector. In your application, express your passion for our mission and how you align with our values. Show us why you care about improving the lives of our customers and colleagues through innovative Salesforce solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at MTVH!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, especially those that relate to CRM and internal solutions. Be ready to discuss how you've used Salesforce in previous roles and how it can be leveraged to improve processes at MTVH.
✨Showcase Your Product Management Skills
Prepare examples that highlight your experience as a Product Manager. Focus on how you've developed product roadmaps, managed backlogs, and led agile teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Communicate Your Vision
Be prepared to articulate your vision for Salesforce development at MTVH. Think about how you would align the product strategy with the organisation's goals and the needs of internal customers. This shows that you’re not just thinking about the 'what', but also the 'why' and 'how'.
✨Build Relationships and Influence
Since this role involves working across various teams, be ready to discuss how you build relationships and influence stakeholders. Share specific examples of how you've navigated organisational boundaries to achieve positive outcomes, as this will resonate well with MTVH's collaborative culture.
