At a Glance
- Tasks: Support communities by managing income collections and conducting home visits.
- Company: MTVH, a community-focused organisation making a real difference.
- Benefits: Competitive salary, supportive team, and opportunities for personal development.
- Other info: Field-based role with flexible working hours and career growth potential.
- Why this job: Make a positive impact in people's lives while developing your skills.
- Qualifications: Knowledge of debt recovery and strong communication skills required.
The predicted salary is between 36400 - 38500 £ per year.
Location: Covering North/East London - Office Base Canalside, E2 8AX
Contract Type: 12 Month FTC - Covering Maternity Leave
Salary Banding: €40,447 - €42,575
Join MTVH as a Customer Accounts Advisor Specialist. Are you passionate about supporting communities and making a real difference in people’s lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at our London offices (Canalside or Farringdon). You’ll cover a large geographic area, travelling regularly to areas in North and East London, as well as parts of Hertfordshire, Chelmsford and other regions. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
Key Responsibilities
- Delivering high-quality, customer-focused income collection and enforcement services
- Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings
- Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit)
- Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection
- Maintaining accurate records and adhering to MTVH policies, procedures, and quality standards
What You’ll Need To Succeed
- Good knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefits
- Experience managing cases through legal processes
- Strong negotiation, communication, and listening skills
- Ability to work independently, manage a high-volume workload, and perform under pressure
- High attention to detail and a problem-solving approach
- Understanding of GDPR requirements and a commitment to confidentiality
- Personal resilience, self-confidence, and determination
- Commitment to continuous improvement and personal development
- Good working knowledge of MS Office
- Willingness to work outside standard hours when required
- Full driving licence, access to your own vehicle, and business car insurance
Working Arrangements
- Monday–Friday, 08:00–18:00 (contracted up to 20:00), occasional Saturdays 09:00–17:00
- Occasional office attendance required at either our Cambridge, Nottingham or London offices
To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring Service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process.
Income Collections Specialist in London employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
