At a Glance
- Tasks: Lead and innovate in supported housing services, making a real difference to diverse communities.
- Company: Join Metropolitan Thames Valley Housing, a top provider of affordable housing in the UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic organisation committed to diversity and inclusion.
- Why this job: Shape strategic plans and improve lives while leading a passionate team.
- Qualifications: Extensive leadership experience in supported housing and strong financial acumen.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services. This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees. You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics.
Key Aspects Of The Role Include
- Leading a large team to deliver consistently high-performing services
- Driving delivery against KPIs, quality standards and regulatory frameworks
- Shaping strategic direction and contributing to wider MTVH Support and Customer Services priorities
- Contributing to a programme of investment in supported housing and development of new schemes
- Leading service improvement, innovation and the development of new business opportunities
- Acting as senior representative with commissioners, funders and external stakeholders
- Ensuring strong customer engagement, including co-design approaches to service delivery
- Overseeing customer satisfaction, audit outcomes and continuous improvement
- Providing sector leadership, maintaining expertise in supported housing policy and practice
What You'll Need To Succeed
- Extensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support
- Proven experience managing large, dispersed teams and delivering strong operational performance
- Strong financial acumen, with experience managing budgets and delivering value for money
- Demonstrable experience developing business cases and driving service growth and innovation
- Experience working with commissioners and funders across housing, health and social care
- Strong understanding of supported housing policy, regulation and best practice
- Excellent communication and influencing skills, including experience presenting at senior leadership or Board level
- Ability to build inclusive, high-performing teams and lead through change
- Strong commitment to safeguarding and delivering safe, high-quality services
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Head of Supported Housing in London employer: Connexions Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a dynamic work environment in Farringdon where you can make a meaningful impact on the lives of vulnerable individuals. With a strong commitment to employee development, a culture of inclusivity, and a focus on high-quality service delivery, we provide our staff with opportunities for growth and innovation while ensuring a supportive atmosphere that values every team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supported Housing in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported housing and think about how your experience aligns with their mission. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you've led teams and driven performance. We love to see candidates who can demonstrate their impact in previous roles, especially in areas like service improvement and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Metropolitan Thames Valley Housing. Let’s make it happen!
We think you need these skills to ace Head of Supported Housing in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in supported housing. We want to see how your skills align with the role, so don’t hold back on showcasing your leadership experience and operational successes!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve services. Use metrics where possible to illustrate your impact – numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can lead with passion and commitment, so don’t be afraid to share your motivations for wanting to join us at MTVH.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, your application will go straight to the right people, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Make sure you’re well-versed in the specifics of supported housing, especially around homelessness, mental health, and learning disabilities. Brush up on current policies and regulations, as this will show your expertise and commitment to the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and driving performance. Think about times when you’ve successfully managed change or improved service delivery, as these stories will resonate with the interviewers.
✨Understand the Bigger Picture
Familiarise yourself with Metropolitan Thames Valley Housing’s strategic goals and how the Head of Supported Housing role fits into them. This will help you articulate how you can contribute to their mission and drive performance across key metrics.
✨Engage with Customer Focus
Be ready to discuss how you would ensure strong customer engagement and satisfaction. Think about co-design approaches and how you can involve customers in service delivery, as this aligns with their commitment to high-quality, customer-focused services.
