At a Glance
- Tasks: Ensure safe access to community centres and support events on weekends and evenings.
- Company: Join the Metropolitan Thames Valley Housing Association team in a vibrant community role.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference in your community.
- Other info: Great opportunity for personal growth and community engagement.
- Why this job: Be the key to unlocking community spaces and creating memorable experiences for locals.
- Qualifications: Must be reliable, flexible, and able to work independently with problem-solving skills.
The predicted salary is between 19240 - 19240 £ per year.
A fantastic opportunity has arisen to join our Metropolitan Thames Valley Housing Association (MTVH) team working as our Community Centre Keyholder. This part-time, permanent position has arisen so MTVH can provide access to our community centres, mainly at weekends and weekday evenings, for our 3 community spaces. The role will work 25 hours a week on a shift pattern between the hours of 9:00 am to 9:30 pm.
Places Of Work:
- Moorlands Community Centre, 50a Corry Drive, SW9 8QT
- Clapham Park Cube, 116 Kings Avenue, SW4 8EP
- Ashmole Tenants Hall, 2 Meadow Road, London SW8 1QB
- Vanguard Community Centre, Vanguard Way, Roundshaw, Wallington, SM6 9AY
Key Responsibilities:
- Ensuring timely access and safe and supported use of the community centres for groups mainly at weekends and weekday evenings.
- Opening and closing community centres when they are booked for hirers and their guests.
- Ensuring customer compliance with health and safety and other obligations during events.
- Support with monitoring and marketing of projects.
- Reporting repairs and maintenance issues as they arise.
- Ensuring the premises is ready for the hirer or event organiser and putting equipment such as tables and chairs away after events.
- Other duties will include light cleaning tasks, rubbish disposal and periodically allowing access to contractors.
- Cash handling of security deposits as needed.
- Showing hirers health, safety, and fire procedures during hire.
We encourage applications from MTVH residents living in Lambeth who are available to work at weekends and weekday evenings mainly and have a flexible approach to work, able to work as and when required, able to problem solve in a quick and effective manner, maintain high performance standards, and can work alone without close guidance.
To meet our commitment to providing a safe & high quality service to our customers we will complete a basic background check with the Disclosure and Barring Service, once an offer of employment is made. A new check will be completed every three years. The cost of a DBS is part of a candidate's onboarding process and will be paid for directly by MTVH.
Key Holder employer: Connexions Thames Valley
Metropolitan Thames Valley Housing Association (MTVH) is an exceptional employer that prioritises community engagement and employee development. Working as a Community Centre Key Holder in the vibrant Lambeth area offers a unique opportunity to contribute to local initiatives while enjoying a supportive work culture that values flexibility and personal growth. With a commitment to safety and quality service, MTVH provides comprehensive onboarding support, including covering the costs of necessary background checks, ensuring a rewarding and secure working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Connexions Thames Valley and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Connexions Thames Valley and let us see your personality shine through!
We think you need these skills to ace Key Holder
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Connexions Thames Valley.
Get Familiar with Our Brand:Before applying, take some time to learn about Connexions Thames Valley and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Connexions Thames Valley
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Connexions Thames Valley.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Connexions Thames Valley will surely appreciate.
