At a Glance
- Tasks: Lead and innovate in supported housing services, making a real difference to diverse communities.
- Company: Join one of the UK's top affordable housing providers with a strong commitment to social impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to continuous improvement and customer satisfaction.
- Why this job: Shape strategic plans and drive high-quality services that support vulnerable individuals.
- Qualifications: Extensive leadership experience in supported housing and strong financial management skills.
About Us
Metropolitan Thames Valley Housing is one of the UK’s leading providers of affordable housing and supported housing services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role
We are looking for a strategic and experienced Head of Supported Housing to lead the operational delivery and development of our national supported housing services. This is a leadership role with accountability for a large, geographically dispersed portfolio, overseeing specialist housing management services and supporting customers with a wide range of needs including homelessness, mental health, learning disabilities and asylum seekers/refugees. You will shape and deliver strategic plans, ensuring services are high-quality, compliant and customer-focused, while driving performance across key customer, colleague, commercial and compliance metrics.
Key Aspects Of The Role Include:
- Leading a large team to deliver consistently high-performing services
- Driving delivery against KPIs, quality standards and regulatory frameworks
- Shaping strategic direction and contributing to wider MTVH Support and Customer Services priorities
- Contributing to a programme of investment in supported housing and development of new schemes
- Leading service improvement, innovation and the development of new business opportunities
- Acting as senior representative with commissioners, funders and external stakeholders
- Ensuring strong customer engagement, including co-design approaches to service delivery
- Overseeing customer satisfaction, audit outcomes and continuous improvement
- Providing sector leadership, maintaining expertise in supported housing policy and practice
What You'll Need To Succeed:
- Extensive senior leadership experience in supported housing, including services such as homelessness, mental health, learning disabilities or refugee/migrant support
- Proven experience managing large, dispersed teams and delivering strong operational performance
- Strong financial acumen, with experience managing budgets and delivering value for money
- Demonstrable experience developing business cases and driving service growth and innovation
- Experience working with commissioners and funders across housing, health and social care
- Strong understanding of supported housing policy, regulation and best practice
- Excellent communication and influencing skills, including experience presenting at senior leadership or Board level
- Ability to build inclusive, high-performing teams and lead through change
- Strong commitment to safeguarding and delivering safe, high-quality services
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.
Head of Supported Housing in Hampshire employer: Connexions Thames Valley
Metropolitan Thames Valley Housing is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact in the supported housing sector. With a strong commitment to employee development and a culture that values diversity and inclusion, we provide extensive training opportunities and support for career progression. Located in Farringdon, you will be part of a forward-thinking organisation dedicated to delivering high-quality services to vulnerable communities across London and the East of England.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supported Housing in Hampshire
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Connexions Thames Valley.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Connexions Thames Valley.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Connexions Thames Valley.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Connexions Thames Valley. Apply directly through us to stand out!
We think you need these skills to ace Head of Supported Housing in Hampshire
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Connexions Thames Valley. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Supported Housing, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Connexions Thames Valley
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Connexions Thames Valley. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
