Care and Support Worker in Edgware

To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list, once an offer of employment is made. A new check will be completed every three years.

Job Purpose

To provide personalised care and support services to a diverse range of customers. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders.

Main Accountabilities

• Service Delivery

• Provide assistance with the personal care and support needs of customers as identified in their care and support plan.
• Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals.
• Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services.
• Provide social and emotional support to customers in line with policies & procedures and best practice.
• Promote self advocacy and act as the customers’ advocate where appropriate.
• Be aware of customers’ wellbeing, safety and state of health, reporting any concerns.
• Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence.
• Ensure all necessary records are accurate and up to date.
• Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate.

• Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience.
• Participate fully in staff meetings, training and other team activities.
• Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Metropolitan’s reputation as a leading housing, care and support provider.
• Achieve high customer satisfaction levels using feedback and customer insight.
• Deal with enquiries from family members, Social Workers and health professionals.
• Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments.

• Perform other duties as may be reasonably required by your line manager.
• Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.
• Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Metropolitan’s Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.