At a Glance
- Tasks: Support customers during their home transition journey with tailored advice and practical assistance.
- Company: Join MTVH, a leader in housing special projects with a focus on community.
- Benefits: Enjoy a permanent contract with competitive pay and opportunities for professional growth.
- Other info: Dynamic role with a chance to build relationships and support vulnerable customers.
- Why this job: Make a real difference in people's lives by helping them settle into new homes.
- Qualifications: Experience in customer service within housing and strong communication skills are essential.
The predicted salary is between 33750 - 41250 £ per year.
MTVH are looking for a dedicated Customer Transitions Advisor to join our Housing Special Projects team. This role plays a key part in supporting customers who are required to move home as part of regeneration, redevelopment or major works projects. Acting as the primary customer-facing representative for MTVH, you will support customers across a range of tenures, ensuring they receive tailored advice, guidance and practical assistance throughout their transition journey. You will work closely with colleagues, contractors and external agencies to deliver a seamless service while maintaining a strong focus on customer satisfaction and positive outcomes.
Therefore, as part of the team, you will build trusted relationships with residents, support vulnerable customers, coordinate moves and associated services, and ensure customers are informed and engaged throughout the process. You will play an important role in helping customers settle successfully into their new homes.
Key Responsibilities
- Act as the main point of contact for customers throughout the decant and relocation process, providing advice, support and regular communication.
- Work with internal teams and external agencies to coordinate services that support customers' individual needs and successful moves.
- Manage tenancy-related matters including successions, mutual exchanges, arrears discussions and tenancy sustainment activities.
- Build and maintain strong relationships with residents, local authorities, contractors, MPs, councillors and community stakeholders.
- Support project delivery by maintaining accurate records, monitoring customer progress and ensuring all activities are completed in line with agreed project plans.
- Conduct property viewings, tenancy sign-ups and settling-in visits to help customers successfully transition to their new homes.
What You'll Need To Succeed
- Experience of delivering excellent customer-focused services within housing, tenancy management or a related environment.
- Strong communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
- Good understanding of housing management, tenancy processes and supporting vulnerable customers.
- Excellent organisational and prioritisation skills, with the ability to manage a varied workload and meet deadlines.
- Strong problem-solving ability and confidence in handling challenging situations and customer enquiries.
- Good IT skills, including experience using Microsoft Office applications and housing management systems.
- A full driving licence and willingness to travel regularly are essential.
Customer Transitions Advisor employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Transitions Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connexions Thames Valley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connexions Thames Valley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Transitions Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connexions Thames Valley:Your cover letter is your chance to shine! Tell us why you want to work at Connexions Thames Valley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connexions Thames Valley!
How to prepare for a job interview at Connexions Thames Valley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
