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- Tasks: Communicate with customers and support teams to ensure building safety.
- Company: A leading organisation prioritising customer safety and service.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Dynamic role with a mix of office and on-site work in the Midlands.
- Why this job: Make a real difference in customer safety while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography. The Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers.
Responsibilities
- Own communication with customers and support the Delivery and Commercial Teams in the delivery of remediation works.
- Coordinate cross-geography and cross-portfolio building safety activities to ensure a coherent approach.
Qualifications
- Strong communication (both written and verbal) and presentation skills.
- Ability to maintain attention to detail in a busy environment.
- Experience of providing a high level of customer service.
- Confident and experienced collaborator.
- Natural problem-solving skills.
- Strong ICT capability (Excel, Word, etc.).
- Proven prioritisation skills.
- Experienced Team Worker.
- Always provide a high level of service.
- Previous experience working within housing (essential).
Working Arrangements
This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands.
Requirements
A full, clean driving licence and access to own vehicle for business use will be required for this role.
Customer Liaison Officer employer: Connexions Thames Valley
Contact Detail:
Connexions Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to customer safety.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to engage with customers effectively.
Highlight Your Customer Service Experience: We want to see that you’ve got a solid background in customer service. In your application, share specific examples of how you've provided excellent service in the past, especially in busy environments. This will help us understand how you can contribute to our team.
Attention to Detail is Key: In a role where safety is paramount, attention to detail is crucial. Make sure your application is free from typos and errors. Double-check everything before you hit send, as this will demonstrate your commitment to quality and precision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the company's commitment to customer safety and how your communication skills can enhance that. Brush up on any relevant housing experience you have, as it will be crucial in demonstrating your fit for the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Prowess
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This could involve coordinating with teams or managing customer expectations. Highlighting your natural problem-solving skills will show that you're equipped to handle the demands of the job.
✨Get Tech-Savvy
Since the role requires strong ICT capabilities, make sure you're comfortable with tools like Excel and Word. You might be asked about how you use these tools to manage information or communicate effectively. A quick refresher on any relevant software will help you feel more confident and prepared.