At a Glance
- Tasks: Support senior managers and surveyors in a fast-paced property team.
- Company: Join a dynamic South London Regional Property Team.
- Benefits: Part-time hours, flexible schedule, and valuable experience.
- Other info: Opportunity to develop administrative skills and work independently.
- Why this job: Make a real difference by improving customer service and project outcomes.
- Qualifications: Strong communication skills and experience with IT systems required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an experienced individual to work in our South London Regional Property Team on a temporary, part‑time, 16‑hour contract for 12 months (Mon – Weds).
The role will be to provide support to the senior managers and surveyors within the team, helping contact customers, liaise with contractors, progress repairs within our South London properties and ensure great updates and record keeping.
This is a busy, fast‑paced operation and the ideal candidate will be used to working in a similar environment where organisation is key.
- What You'll Need To Succeed
- Expectation of our residents is high and budgets are tight, so this role requires a candidate that has an aptitude for detail and working under pressure.
- We would anticipate you would have a commercial awareness and be able to follow and input into business processes.
- Excellent communication skills, a relevant track record and demonstrable experience of using spreadsheets, IT systems and other generic software.
- Must be self‑motivated, problem‑solving, and have a genuine passion for helping our customers.
- Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
- Strong administrative skills and the ability to manage a varied and demanding workload.
- Must be able to work independently and use initiative to problem‑solve.
Duties will include but will not be limited to the following
- Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments.
- Managing the CRM system, responding to enquiries and assisting the Repairs Manager to investigate complaints.
- Leading on keeping regional trackers up to date and controlling data input to ensure accuracy.
- Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates.
- Proactively assisting the team with general administration or telephone duties, being the first point of contact and ensuring all internal processes are followed through to completion while providing excellent customer service to all customers and stakeholders.
What You Need To Do Now: If you're interested in this role, take a look at the attached Job Description for more details.
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Partnering Support Officer in Clapham employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Partnering Support Officer in Clapham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Connexions Thames Valley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Connexions Thames Valley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Partnering Support Officer in Clapham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Connexions Thames Valley.
How to prepare for a job interview at Connexions Thames Valley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Connexions Thames Valley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Connexions Thames Valley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
