At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a collaborative team in a dynamic work environment.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health support.
- Other info: Flexible remote work options available after training.
- Why this job: Make a meaningful impact on customers and your community every day.
- Qualifications: Motivated self-starters with excellent communication skills; experience is a plus but not essential.
The predicted salary is between 29025 - 30553 £ per year.
Fixed Term Position based on a 37.5hr week. Salary Range: £29,025 - £30,553 dependent upon experience. Location: Beeston, NG9 1LA. Free parking available. The office location is a 10 min walk from Beeston Train Station.
Join Our Team and Shape Your Future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You’ll receive full, comprehensive training to set you up for success.
About The Role
In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment. Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you’re fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.
Who We’re Looking For
- Motivated self-starters with a passion for learning and a can-do attitude.
- Team players who thrive in a supportive, fast-paced environment.
- Excellent communicators with an innovative approach to problem solving.
- Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!
Ready to Apply? If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team.
Senior Customer Service Advisor in Beeston employer: Connexions Thames Valley
Join our dynamic team in Beeston, where we foster a collaborative and innovative work culture that empowers you to excel as a Senior Customer Service Advisor. With a strong commitment to employee growth through ongoing training and mentorship, alongside a competitive benefits package and the opportunity to make a meaningful impact in our community, we offer an inspiring environment for passionate individuals ready to thrive. Enjoy the convenience of free parking and proximity to Beeston Train Station, making your commute hassle-free while you contribute to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Beeston
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit in, so show us your passion for customer service and problem-solving!
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experiences and how they relate to the role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds. Plus, it’s just good manners!
We think you need these skills to ace Senior Customer Service Advisor in Beeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Service Advisor role. Highlight any relevant customer service experience and showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your can-do attitude makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Communication Skills:As a Senior Customer Service Advisor, excellent communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or through examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Connexions Thames Valley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling property repair queries and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Problem-Solving Skills
Since the job requires innovative problem-solving, prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Emphasise Your Team Spirit
As a team player, it's important to convey your ability to work collaboratively in a fast-paced environment. Share stories that highlight your teamwork skills and how you’ve supported colleagues or contributed to group success in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if the company is the right fit for you.
