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- Tasks: Oversee and resolve customer complaints while collaborating with teams.
- Company: Leading housing organisation focused on impact and growth.
- Benefits: Competitive salary, comprehensive training, and flexible working arrangements.
- Why this job: Make a difference by advocating for customer needs in a dynamic environment.
- Qualifications: Strong negotiation, communication, and organisational skills.
The predicted salary is between 28044 - 29519 £ per year.
A leading housing organization is seeking a Complaint Coordinator in Beeston to oversee customer complaint resolutions. This role involves investigating complaints, collaborating with teams, and advocating for customer needs.
Candidates should excel in negotiation, communication, and organization.
In return, the organization offers a competitive salary of £28,044 - £29,519, comprehensive training, and flexible working arrangements.
Resident Complaints Specialist — Hybrid, Impact & Growth in Beeston employer: Connexions Thames Valley
Contact Detail:
Connexions Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Complaints Specialist — Hybrid, Impact & Growth in Beeston
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint resolution. We should also think of examples from our past experiences that showcase our negotiation and communication skills.
✨Tip Number 3
Showcase our organisational skills during the interview. Bring a portfolio with examples of how we've successfully managed complaints or projects in the past. It’ll help us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Resident Complaints Specialist — Hybrid, Impact & Growth in Beeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Complaints Specialist role. Highlight your negotiation and communication skills, as these are key for this position. We want to see how your experience aligns with the job description!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complaints or conflicts in the past. This will demonstrate your ability to advocate for customer needs, which is super important for us at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Connexions Thames Valley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaint Coordinator. Familiarise yourself with common customer complaints in the housing sector and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples from your past experiences where you've successfully resolved conflicts or negotiated solutions. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is key for a Complaint Coordinator. Bring along a structured plan or approach you would take to manage multiple complaints simultaneously. This could be a simple flowchart or a list of steps, which will illustrate your methodical thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and its culture. Inquire about their approach to customer satisfaction or how they measure success in complaint resolution. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
