Metropolitan Thames Valley Housing is seeking a Complaint Coordinator to join the Complaints Team in Beeston, Nottingham. This 12-month fixed term role offers hybrid working (2–3 days remote) and a mix of office days at Beeston, NG9 1LA.
You will investigate Stage 1 responses and, with experience, handle Stage 2 complaints to drive fair outcomes. You will need strong customer-service focus, excellent communication, and the ability to work across teams to identify improvements to the customer
#J-18808-LjbffrResident Complaints Resolution Specialist | Hybrid in Beeston employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
