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- Tasks: Manage Home Ownership accounts in arrears and provide support to customers.
- Company: Leading service provider in Beeston with a focus on customer care.
- Benefits: Flexible hybrid working options and scheduled shifts for work-life balance.
- Why this job: Make a difference by helping customers navigate financial difficulties.
- Qualifications: Collections experience and strong communication skills required.
- Other info: Join a supportive team with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading service provider in Beeston is seeking a Customer Accounts Advisor to manage Home Ownership accounts in arrears. The role requires excellent communication and negotiation skills, with a focus on providing support and solutions to customers facing difficulties.
Ideal candidates will have collections experience and knowledge of the welfare benefits system. This full-time position offers hybrid working options, with scheduled shifts providing flexibility around office attendance.
Hybrid: Customer Accounts Advisor (Collections) in Beeston employer: Connexions Thames Valley
Contact Detail:
Connexions Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Customer Accounts Advisor (Collections) in Beeston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Accounts Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication and negotiation skills, as these are key for the role. Think of examples from your past experience where you've successfully managed accounts in arrears or helped customers find solutions.
✨Tip Number 3
Show off your knowledge of the welfare benefits system! Be ready to discuss how this knowledge can help you support customers effectively. It’s a great way to demonstrate that you’re not just qualified, but also genuinely interested in helping others.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge of being a Customer Accounts Advisor.
We think you need these skills to ace Hybrid: Customer Accounts Advisor (Collections) in Beeston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your collections experience and any relevant skills. We want to see how your background aligns with the role of a Customer Accounts Advisor, so don’t be shy about showcasing your communication and negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in arrears and how your knowledge of the welfare benefits system can make a difference. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like the role requires. Avoid jargon and focus on what makes you a great fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the details about the position and our company!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Make sure you brush up on your knowledge of the welfare benefits system and collections processes. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Consider role-playing common scenarios you might face as a Customer Accounts Advisor, focusing on how you'd negotiate and support customers in arrears.
✨Demonstrate Empathy
Prepare examples from your past experience where you've successfully helped customers in difficult situations. Highlighting your ability to empathise and provide solutions will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
