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- Tasks: Ensure customer safety and satisfaction while managing communication and support for remediation works.
- Company: Join a leading organisation prioritising building safety and customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a mix of office and on-site work across the Midlands.
- Why this job: Make a real difference in customer safety and shape our service strategy.
- Qualifications: Strong communication skills, customer service experience, and team collaboration abilities.
The predicted salary is between 32844 - 34572 £ per year.
Salary: £32,844 - £34,572
Location: Midlands
The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co‑ordinated approach to building safety at a time when expectations are rightly increasing. The Customer Liaison Officer will deliver a business‑critical service to ensure that customers’ expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers.
The Building Safety Department has a varied workload with demanding timescales; the Customer Liaison Officer will be responsible for owning the communication with our customers and supporting the Delivery and Commercial Teams with the delivery of remediation works. This is a key role and will help ensure the safety of our customers.
What You’ll Need To Succeed:
- Strong communication (both written and verbal) and presentation skills
- Ability to maintain attention to detail in a busy environment
- Experience of providing a high level of customer service
- Confident and experienced collaborator
- Natural problem‑solving skills
- Strong ICT capability, EXCEL, WORD etc.
- Proven prioritisation skills
- Experienced Team Worker
- Always provide a high level of service
- Previous experience working within housing (essential)
This role will require a mixture of office/home-based working and on-site presence at our properties in the Midlands. A full, clean driving licence and access to own vehicle for business use will be required for this role.
Customer Liaison Officer in Beeston employer: Connexions Thames Valley
Contact Detail:
Connexions Thames Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Beeston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to building safety.
We think you need these skills to ace Customer Liaison Officer in Beeston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Liaison Officer. We want to see how you can exceed customer expectations and contribute to building safety.
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully communicated in previous roles.
Highlight Your Customer Service Experience: Don’t forget to showcase your experience in providing high-level customer service. Share specific examples that illustrate your problem-solving skills and how you've collaborated with teams to deliver results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connexions Thames Valley
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Liaison Officer. Familiarise yourself with building safety regulations and the specific challenges faced in the Midlands. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or exceeded customer expectations. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your natural problem-solving skills and how you can apply them in a busy environment.
✨Highlight Teamwork Experience
As a Customer Liaison Officer, collaboration is crucial. Prepare to share examples of successful teamwork from your previous roles, especially in housing. Emphasise how you contributed to team goals and supported your colleagues, as this will illustrate your ability to work well within a team.