At a Glance
- Tasks: Provide expert support to customers on housing and tenancy matters.
- Company: Join a dedicated team focused on customer service in housing.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and supportive setting.
- Why this job: Make a real difference in people's lives by helping them with their housing needs.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 29025 - 30553 £ per year.
Contract Type: 12 Month Fixed Term Contract - Full time - 37.5hrs per week
Interviews for this role are expected to take place between 1st - 11th September.
We're looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Location: Beeston, NG9 1LA
Salary Banding: £29,025 - £30,553
Working closely with local housing teams, you'll manage inbound and outbound customer contact, resolve queries at first point of contact, support customers to sustain their tenancy, and identify risks such as safeguarding concerns and anti-social behaviour (ASB).
Key Responsibilities
- Handle customer enquiries across multiple channels.
- Resolve housing and tenancy queries, including Stage 1 complaints.
- Identify customer risks and refer for additional support where needed.
- Support customers to use online self-service options.
- Work with local housing teams to help achieve key performance targets.
- Maintain accurate records and case notes.
About You
You'll have:
- Strong communication, listening and problem-solving skills.
- Experience working in a target-driven environment.
- Knowledge of housing management, tenancy policies and ASB legislation.
- The ability to make sound decisions and manage a varied workload.
- Good IT skills, including Microsoft Office.
- A commitment to delivering excellent customer service.
- Demonstrable customer service experience, preferably in a similar role or industry.
Working Hours: Hours are typically between Monday-Friday, 8am-6pm on a shift basis.
Customer Housing Advisor in Beeston employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Housing Advisor in Beeston
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Connexions Thames Valley.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Connexions Thames Valley. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Housing Advisor in Beeston
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Connexions Thames Valley.
How to prepare for a job interview at Connexions Thames Valley
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Connexions Thames Valley's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Connexions Thames Valley offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
