At a Glance
- Tasks: Investigate and coordinate responses for customer complaints, driving positive change.
- Company: Join Metropolitan Thames Valley Housing, a leader in customer service.
- Benefits: Competitive salary, hybrid working, 37 days off, and comprehensive training.
- Other info: Modern office with free parking and a supportive team environment.
- Why this job: Make a real impact on residents' lives while developing your skills.
- Qualifications: Experience in resolving disputes and excellent communication skills required.
The predicted salary is between 28044 - 29519 £ per year.
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £28,044 - £29,519 - Hybrid Working based on a 37.5hr week
Free on-site parking subject to availability
At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.
Responsibilities
- Investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints.
- Conducting independent inquiry and collaborating with teams across the business to achieve fair and successful resolutions for our customers.
- Guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
- Building strong relationships with senior executives and managers across MTVH.
What We’re Looking For (Qualifications / Requirements)
- Ability to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
- Prior knowledge and experience in resolving customer disputes.
- Exceptional organisation and time management, adhering to set timeframes for responses.
- Effective negotiation and persuasion skills to achieve a desired outcome.
- Advocacy for our customers, showing empathy towards their frustrations and needs.
- Application of best judgement to each individual situation with an objective and pragmatic approach to problem-solving.
- Clear and comprehensive communication, across verbal and written platforms, at all times.
In Return We Offer (Benefits)
- A competitive salary banding of £28,044 - £28,619 experience dependent.
- Comprehensive in-house training to support your development and enhance your skill set.
- A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
- 37 days off per year (including all bank holidays).
Complaint Coordinator in Beeston employer: Connexions Thames Valley
Connexions Thames Valley is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and training, staff are encouraged to grow within their roles while making a meaningful impact in the lives of vulnerable individuals in Greater London. The unique opportunity to engage directly with residents and contribute to a safe living environment makes this position not only rewarding but also vital to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Complaint Coordinator in Beeston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Connexions Thames Valley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Connexions Thames Valley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Complaint Coordinator in Beeston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Connexions Thames Valley:Your cover letter is your chance to shine! Tell us why you want to work at Connexions Thames Valley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Connexions Thames Valley!
How to prepare for a job interview at Connexions Thames Valley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
