At a Glance
- Tasks: Lead a dynamic Service Desk team to deliver 24/7 exceptional support and drive continuous improvement.
- Company: Join ConnexAI, an award-winning Conversational AI platform with a focus on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Rotating shifts with weekends off after night shifts for work-life balance.
- Why this job: Shape a customer-centric support environment and make a real impact in tech.
- Qualifications: Experience in technical support leadership and strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment.
Responsibilities:
- Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs.
- Lead and support the team, helping them grow, perform well, and stay focused on the customer.
- Keep our incident and problem management processes running smoothly and look for ways to improve them.
- Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient.
- Solve problems, streamline workflows, and make support better for both the team and our customers.
- Manage performance and use customer feedback to make our service even stronger.
Who’s Suitable for This Role:
- Proven experience as a Service Desk Manager or in a similar technical support leadership role.
- Comfortable with help desk and remote control software, with a strong technical background.
- Excellent communicator, able to explain technical issues clearly to both technical and non-technical audiences.
- Customer-focused, with a drive to deliver outstanding support.
- Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Exceptional written and verbal communication to keep both the team and customers informed.
Note: This role involves both day and night shifts on a rotating schedule: Day shifts: 5 consecutive days; Night shifts: 4 consecutive nights; Friday, Saturday, and Sunday off after night shifts. The schedule then repeats.
About ConnexAI: ConnexAI is an award-winning Conversational AI platform. Designed by an elite engineering team, ConnexAI’s technology enables organisations to maximise profitability, increase revenue, and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications, including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.
Service Delivery Manager in Warrington employer: ConnexAI
At ConnexAI, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Service Delivery Manager, you will not only lead a dedicated team in delivering top-notch 24/7 support but also benefit from our commitment to employee growth through continuous training and development opportunities. Our innovative environment, coupled with a focus on ITIL best practices, ensures that you will thrive while making a meaningful impact in the world of Conversational AI.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and ITIL best practices. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how you can lead a team effectively.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. We want to hear about your thought process and how you’ve improved service delivery in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make your dream job a reality!
We think you need these skills to ace Service Delivery Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing service desks, mentoring teams, and implementing ITIL best practices. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional support and how you can contribute to our customer-centric environment. Keep it engaging and relevant to the role.
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to convey technical information clearly. We love seeing examples of how you've effectively communicated with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ConnexAI
✨Know Your ITIL Inside Out
Since the role emphasises ITIL best practices, make sure you brush up on ITIL 4 principles. Be ready to discuss how you've implemented these practices in previous roles and how they can enhance service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific instances where your leadership led to improved performance or customer satisfaction, as this will resonate well with the interviewers.
✨Communicate Clearly and Effectively
As an excellent communicator, you’ll need to explain technical issues to various audiences. Practice articulating complex concepts in simple terms, and be prepared to demonstrate your communication skills during the interview.
✨Emphasise Customer-Centric Solutions
Be ready to discuss how you've used customer feedback to drive improvements in service delivery. Share specific examples of how you've solved problems and streamlined workflows to enhance the customer experience.
