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- Tasks: Implement and configure ConnexAI products while providing onsite training and support.
- Company: Join one of the fastest-growing tech companies in the UK, ConnexAI.
- Benefits: Gain valuable experience, travel across the UK, and work with passionate teams.
- Why this job: Shape the future of contact centres and make a global impact with innovative technology.
- Qualifications: Experience in contact centres is a plus; strong organisational skills are essential.
- Other info: Opportunities for both junior and senior candidates to advance their careers.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for implementation engineers to be the face of ConnexAI. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.
Who We’re Looking For: ConnexAI seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why ConnexAI? Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide. You will develop an understanding of how businesses use ConnexAI to gain a competitive advantage in the marketplace. You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations. Join a company experiencing rapid expansion and advancement with a history of promoting organically. Work with great people who will share the same passion for creating a great work environment and customer service. Known for being one of the fastest-growing tech companies in the UK.
Your responsibilities will include:
- Implementing and configuring the full suite of ConnexAI products across the UK.
- Providing technical onsite training.
- Offering support guidance to clients.
- Being an essential part of advisory and escalation functions.
- Assisting with project scoping, client onboarding, and documentation.
Are You the Right Candidate for Us? Professional and confident work ethic. Experience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist. You will have strong dialer configuration skills. You can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail. We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.
Implementation Engineer (CCaaS) in Warrington employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer (CCaaS) in Warrington
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with folks in the contact centre and AI tech space. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in dialer configuration or customer service. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research ConnexAI and understand their products inside out. Be ready to discuss how your experience aligns with their mission to revolutionise contact centres.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at ConnexAI.
We think you need these skills to ace Implementation Engineer (CCaaS) in Warrington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for contact centre platforms and AI technology shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about shaping the future of customer experience.
Tailor Your CV: Make sure your CV highlights relevant experience in the contact centre industry. Whether you're a seasoned pro or just starting out, we want to see how your skills align with what we're looking for. Customising your CV can really make you stand out!
Be Clear and Concise: In your written application, keep things straightforward. We appreciate clarity and attention to detail, so avoid jargon and get straight to the point. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Familiarise yourself with ConnexAI's products and the latest trends in contact centre technology. Being able to discuss how these tools can enhance customer service will show your passion and understanding of the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you handled challenges and ensured client satisfaction.
✨Prepare for Onsite Scenarios
Think about potential onsite training situations you might encounter. Be ready to discuss how you would approach training clients on the ConnexAI products and what strategies you’d use to ensure they grasp the concepts.
✨Demonstrate Organisational Skills
With multiple projects on the go, it’s crucial to show that you can juggle tasks effectively. Prepare to talk about your time management techniques and how you prioritise tasks to meet deadlines.
