At a Glance
- Tasks: Provide stellar technical support as the first point of contact for clients.
- Company: Join ConnexAI, a rapidly growing SaaS company transforming communications worldwide.
- Benefits: Enjoy personalised training, career progression, and a collaborative team culture.
- Other info: Flexibility for night shifts and weekends is required.
- Why this job: Be part of an award-winning team and help clients globally while developing your tech skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 28800 - 43200 £ per year.
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
The role
You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.
Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.
About us
We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.
Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.
Why join us?
- Enjoy an excellent training program from the day you start at ConnexAI.
- You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
- Work with an award-winning support team that has worked hard to build a collaborative culture.
Who is suitable for the role?
- You will have strong communication skills.
- You will have an interest in technology.
- You enjoy a fast-paced environment with a diverse set of problems to solve
- You have the flexibility to work night shifts and some weekends.
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Technical Support Engineer in Bolton employer: ConnexAI
At ConnexAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Manchester office offers a dynamic environment where you can engage in meaningful AI projects while benefiting from continuous learning and growth opportunities. Join us to be part of a global team dedicated to shaping the future of language technology, all while enjoying the excitement of working at the forefront of AI advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ConnexAI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ConnexAI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ConnexAI:Your cover letter is your chance to shine! Tell us why you want to work at ConnexAI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ConnexAI!
How to prepare for a job interview at ConnexAI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
