Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide stellar technical support as the first point of contact for clients.
- Company: Join ConnexAI, a rapidly growing SaaS company transforming communications worldwide.
- Benefits: Enjoy personalised training, career progression, and a collaborative team culture.
- Why this job: Be part of an award-winning team and help clients globally while developing your tech skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Flexibility for night shifts and weekends is required.
The predicted salary is between 28800 - 43200 £ per year.
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
The role
You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.
Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.
About us
We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.
Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We\’re not done yet – we\’re still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.
Why join us?
- Enjoy an excellent training program from the day you start at ConnexAI.
- You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
- Work with an award-winning support team that has worked hard to build a collaborative culture.
Who is suitable for the role?
- You will have strong communication skills.
- You will have an interest in technology.
- You enjoy a fast-paced environment with a diverse set of problems to solve
- You have the flexibility to work night shifts and some weekends.
Technical Support Engineer employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the ConnexAI product suite before your interview. Understanding the features and benefits of the software will not only impress the hiring team but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Being able to demonstrate your problem-solving abilities during the interview can set you apart, especially since you'll be dealing with diverse technical issues in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your communication style. Since strong communication skills are essential for this role, think of examples where you've effectively communicated complex information to clients or colleagues.
✨Tip Number 4
Show your enthusiasm for working in a 24/7 support model. Be ready to explain how you manage your time and energy, especially when it comes to night shifts and weekends, as this flexibility is crucial for the role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Support Engineer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Skills: Emphasise your strong communication skills and any technical knowledge you possess. Mention specific technologies or tools you are familiar with that relate to the SaaS industry, as this will demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Explain why you want to work at ConnexAI and how you can contribute to their mission of delivering world-class customer service.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at ConnexAI
✨Show Your Communication Skills
As a Technical Support Engineer, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to convey technical information effectively.
✨Demonstrate Your Interest in Technology
Express your passion for technology and how it drives you. Be prepared to discuss any relevant experiences or projects that showcase your technical knowledge. This will help the interviewer see your enthusiasm for the role and the industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues or provided excellent customer service. This will highlight your capability to handle real-world challenges.
✨Research ConnexAI and Its Products
Familiarise yourself with ConnexAI's product suite and its position in the SaaS market. Understanding the company's mission and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.