At a Glance
- Tasks: Provide stellar technical support as the first point of contact for clients.
- Company: Join ConnexAI, a rapidly growing SaaS company transforming communications worldwide.
- Benefits: Enjoy excellent training, career progression, and a collaborative team culture.
- Other info: Flexible night shifts and weekends required; great for those who thrive in fast-paced environments.
- Why this job: Be part of an award-winning team and help shape the future of tech.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 28800 - 43200 £ per year.
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
The role
You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.
Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.
About us
We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.
Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet - we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.
- Enjoy an excellent training program from the day you start at ConnexAI.
- You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
- Work with an award-winning support team that has worked hard to build a collaborative culture.
Who is suitable for the role?
- You will have strong communication skills.
- You will have an interest in technology.
- You enjoy a fast-paced environment with a diverse set of problems to solve
- You have the flexibility to work night shifts and some weekends.
Technical Support Engineer in Manchester employer: ConnexAI
At ConnexAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Manchester office offers a dynamic environment where you can engage in meaningful AI projects while benefiting from continuous learning and growth opportunities. Join us to be part of a global team dedicated to shaping the future of language technology, all while enjoying the excitement of working at the forefront of AI advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Manchester
✨Tip Number 1
Familiarise yourself with the ConnexAI product suite before your interview. Understanding the features and benefits of the software will not only impress the hiring team but also help you answer technical questions more confidently.
✨Tip Number 2
Showcase your communication skills during any interactions with the company. Whether it's through emails or phone calls, clear and concise communication is key in a technical support role, so make sure to demonstrate this from the get-go.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Share examples from previous experiences where you've successfully managed multiple tasks or solved problems under pressure, as this aligns well with the dynamic nature of the role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires night shifts and weekends, expressing your willingness to adapt to these needs can set you apart from other candidates.
We think you need these skills to ace Technical Support Engineer in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Technical Support Engineer at ConnexAI. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Communication Skills:Since strong communication skills are essential for this position, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively, both verbally and in writing.
Show Your Interest in Technology:Express your passion for technology in your application. Mention any relevant experience or projects that showcase your technical knowledge and enthusiasm for working in a fast-paced tech environment.
Tailor Your CV and Cover Letter:Customise your CV and cover letter for the Technical Support Engineer position. Use keywords from the job description and focus on your problem-solving abilities and flexibility to work night shifts and weekends.
How to prepare for a job interview at ConnexAI
✨Showcase Your Communication Skills
As a Technical Support Engineer, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to explain technical concepts in simple terms will impress the interviewers.
✨Express Your Interest in Technology
Since the role requires a genuine interest in technology, be prepared to discuss your favourite tech trends or tools. Share any relevant experiences or projects that highlight your passion for the field, as this will show your enthusiasm for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues or provided excellent customer service. This will demonstrate your capability to handle real-world challenges.
✨Highlight Your Flexibility
The role involves working night shifts and weekends, so it's important to convey your flexibility. Be honest about your availability and willingness to adapt to the demands of the job. This will reassure the interviewers that you are committed to supporting clients worldwide.
