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- Tasks: Provide stellar technical support as the first point of contact for clients.
- Company: Join ConnexAI, a rapidly growing SaaS company transforming communications worldwide.
- Benefits: Enjoy excellent training, career progression, and a collaborative team culture.
- Why this job: Be part of an award-winning team and help clients globally while developing your tech skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Flexible night shifts and weekends required; great opportunity for growth!
The predicted salary is between 28800 - 43200 £ per year.
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
The role involves an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients. Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, ensuring we maintain our reputation for delivering world-class customer service.
About us: We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We are still growing at an incredible rate and are soon likely to become Manchester’s tech Unicorn.
Why join us? Enjoy an excellent training program from the day you start at ConnexAI. You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months. Work with an award-winning support team who have worked hard to build a collaborative culture.
Who is suitable for the role? You will have strong communication skills, an interest in technology, and enjoy a fast-paced environment with a diverse set of problems to solve. You should have the flexibility to work night shifts and some weekends.
Technical Support Engineer employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the ConnexAI product suite before your interview. Understanding the features and benefits of the software will not only impress the hiring team but also help you answer technical questions more confidently.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for a Technical Support Engineer. Practice explaining technical concepts in simple terms, as you'll need to assist clients who may not have a technical background.
✨Tip Number 3
Show your enthusiasm for technology and customer service during the interview. Share examples of how you've solved problems or helped others in the past, as this demonstrates your passion and suitability for the role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role involves night shifts and weekends, showing that you're open to this will make you a more attractive candidate.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication skills and any technical knowledge you possess. Mention specific technologies or tools you are familiar with that relate to the SaaS industry, as this will demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Use examples from your past experiences to illustrate how you have successfully solved problems in a fast-paced environment.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at ConnexAI
✨Showcase Your Communication Skills
As a Technical Support Engineer, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to explain technical concepts in simple terms will impress the interviewers.
✨Express Your Interest in Technology
Since the role requires a genuine interest in technology, be prepared to discuss your favourite tech trends or tools. Share any relevant experiences or projects that highlight your passion for the field, as this will show your enthusiasm for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to demonstrate how you would handle specific technical issues or customer interactions. Practising these scenarios can help you respond confidently.
✨Highlight Your Flexibility
The role involves working night shifts and weekends, so it's important to convey your flexibility. Be honest about your availability and willingness to adapt to the demands of the job, as this will reflect positively on your commitment to the role.