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For Companies At a Glance
- Tasks: Provide stellar technical support and become a product expert through personalised training.
- Company: Rapidly growing SaaS company with a collaborative and award-winning support team.
- Benefits: Excellent training, career progression, and the chance to work globally.
- Why this job: Join a mission-driven team and make a real impact in the tech industry.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Dynamic environment with opportunities for accelerated career growth.
The predicted salary is between 30000 - 42000 £ per year.
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
The role
You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.
Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.
About us
We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.
Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We\’re not done yet – we\’re still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.
Why join us?
- Enjoy an excellent training program from the day you start at ConnexAI.
- You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
- Work with an award-winning support team that has worked hard to build a collaborative culture.
Who is suitable for the role?
- You will have strong communication skills.
- You will have an interest in technology.
- You enjoy a fast-paced environment with a diverse set of problems to solve
- You have the flexibility to work night shifts and some weekends.
Locations
Technical Support Engineer employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know ConnexAI inside out! Familiarise yourself with their product suite and the SaaS industry. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Technical Support Engineer, try role-playing common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team at ConnexAI.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your enthusiasm for technology shine through! Share any relevant experiences or projects that highlight your interest in tech and how it relates to the role of a Technical Support Engineer.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your strong communication skills and any experience you have in customer support. We want to know how you can contribute to our award-winning support team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing team at ConnexAI!
How to prepare for a job interview at ConnexAI
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with ConnexAI's product suite. Understanding the features and benefits of the software will not only impress your interviewers but also help you answer technical questions confidently.
✨Showcase Your Communication Skills
As a Technical Support Engineer, strong communication is key. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly, as this will reflect your potential to provide stellar customer support.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues or provided excellent customer service. This will show your practical understanding of the role.
✨Emphasise Your Flexibility
Since the role requires working night shifts and weekends, be upfront about your availability. Highlight any previous experience in similar environments and express your enthusiasm for the fast-paced nature of the job. This will demonstrate your commitment to the role and the team.