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- Tasks: Lead the implementation of AI-driven solutions and ensure client success.
- Company: Join ConnexAI, a leading omnichannel technology provider transforming customer engagement.
- Benefits: Competitive salary, global exposure, and opportunities for career growth.
- Other info: Dynamic, collaborative culture with a focus on innovation and empowerment.
- Why this job: Work with cutting-edge AI tech and make a real impact on client success.
- Qualifications: Strong technical skills and a passion for client-facing roles.
The predicted salary is between 45000 - 60000 £ per year.
ConnexAI is a UK based market leading omnichannel technology provider, delivering powerful in‑house and advanced Conversational and Agentic AI solutions that transform how organizations engage with their customers. Our platform enables intelligent automation across multiple communication channels, including voice, email, live chat, SMS, and social platforms. Since our founding in 2013, ConnexAI has expanded across four continents, supporting a global client base with a growing team of over 450 professionals. With offices in Manchester (UK - HQ), Durban and Cape Town (South Africa), Miami (USA), and Melbourne (Australia), we operate at the forefront of customer experience innovation, helping organizations unlock efficiency, scalability, and measurable business value through AI. We foster a high performance, collaborative culture where innovation is encouraged, ideas are valued, and individuals are empowered to challenge the status quo and drive meaningful change.
Our software engineering division comprises Full Stack Developers, Front End Developers, Backend Developers, Test Engineers, AI Developers, Data Scientists, DBAs, Tech Support Engineers, and Product Owners.
We’re seeking a highly skilled and client focused Technical Service Engineer to lead the implementation and delivery of our AI‑driven solutions across Australia and beyond. This is a hands‑on, high impact role suited to individuals who thrive in dynamic, client facing environments and are passionate about delivering complex, enterprise grade technology solutions. You will play a critical role in bridging the gap between business requirements and technical execution, ensuring successful deployment, adoption, and long term value realization for our clients. You will work across the full lifecycle of project delivery, from discovery and solution design through to implementation, optimization, and ongoing enhancement, while collaborating with global engineering, product, and support teams. This role offers significant exposure to next generation AI technologies, international clients and large scale implementations, making it an excellent opportunity to accelerate your career.
Core Responsibilities
Technical Services Engineer employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at ConnexAI on LinkedIn or attend industry events. Building connections can give us insights into the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by understanding our AI solutions inside out. Familiarise yourself with the technologies we use and think about how your skills can contribute to our mission of transforming customer engagement.
✨Tip Number 3
Showcase your problem-solving skills during interviews. We love candidates who can think on their feet, so be ready to discuss past challenges you've faced and how you tackled them, especially in client-facing situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Engineer role. Highlight your experience with AI-driven solutions and any client-facing roles you've had. We want to see how your skills align with what we do at ConnexAI!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI technology and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of our mission.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant projects or experiences that demonstrate your ability to deliver complex technology solutions. We’re looking for hands-on experience that shows you can bridge business needs with technical execution.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about ConnexAI and our culture.
How to prepare for a job interview at ConnexAI
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest AI technologies and solutions that ConnexAI offers. Brush up on your knowledge of omnichannel communication and be ready to discuss how these technologies can transform customer engagement.
✨Showcase Your Client-Facing Skills
Since this role is client-focused, prepare examples from your past experiences where you successfully managed client relationships or delivered complex tech solutions. Highlight your ability to communicate technical concepts clearly to non-technical stakeholders.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach a challenging implementation or a client issue. This will show your analytical skills and your ability to think on your feet.
✨Emphasise Collaboration and Innovation
ConnexAI values a collaborative culture, so share instances where you’ve worked effectively in teams or contributed innovative ideas. Discuss how you can bring this mindset to their engineering and support teams to drive meaningful change.