At a Glance
- Tasks: Implement and configure ConnexAI products while providing onsite training and client support.
- Company: Join ConnexAI, a leading innovator in contact centre technology and AI solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunities for both junior and senior candidates to grow in a fast-paced tech company.
- Why this job: Be part of the AI revolution and make a global impact in customer service.
- Qualifications: Experience in contact centres or a passion for technology; strong organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Role: Technical Implementation
Location: United Kingdom
Vacancies: Senior/Junior Level X 4
Unlock Your Potential with ConnexOne:
Join the AI Revolution in Contact Centres! Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence.
We are looking for technical service engineers who will be the face of Connex. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe.
Who We’re Looking For:
ConnexAI is looking for driven individuals who are passionate about contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace.
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service.
- Known for being one of the fastest-growing tech companies in the UK.
Your responsibilities will include:
- Implementing and configuring the full suite of ConnexAI products.
- Providing technical onsite training.
- Offering support guidance to clients.
- Being an essential part of advisory and escalation functions.
- Assisting with project scoping, client onboarding, and documentation.
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist.
- You will have strong dialer configuration skills.
- You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
Locations
Technical Implementation Consultant (CCaaS) in Hampshire, Portsmouth employer: ConnexAI
At ConnexAI, we pride ourselves on being at the cutting edge of contact centre technology, offering a vibrant work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our rapid expansion and organic promotion practices, ensuring that both junior and senior professionals can thrive in their careers while making a global impact. Join us in reshaping customer service with AI solutions, all while enjoying the benefits of a supportive team environment and exciting travel opportunities across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Consultant (CCaaS) in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with folks in the contact centre and AI tech space. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities and understanding of contact centre platforms. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research ConnexAI and its products thoroughly. Be ready to discuss how your experience aligns with their mission to revolutionise customer service using AI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Technical Implementation Consultant (CCaaS) in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Implementation Consultant role. Highlight any relevant experience in contact centre technology or AI solutions, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for contact centre platforms and how you can contribute to ConnexAI's mission. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since we’re looking for someone with strong dialer configuration skills, make sure to mention any technical expertise you have. If you've worked on similar projects, share those experiences to demonstrate your capability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Familiarise yourself with the latest advancements in contact centre technology and AI solutions. Be prepared to discuss how these technologies can enhance customer service and provide specific examples of how you've used similar tools in the past.
✨Showcase Your Customer Service Skills
Since this role involves being the face of Connex, highlight your experience in customer service. Share stories that demonstrate your ability to handle client interactions effectively, especially in challenging situations.
✨Prepare for Onsite Scenarios
Given the travel aspect of the job, think about potential onsite training scenarios you might encounter. Prepare to discuss how you would approach training clients on the ConnexAI products and what strategies you would use to ensure they grasp the concepts.
✨Demonstrate Organisational Skills
With multiple projects on the go, it's crucial to show that you can juggle tasks efficiently. Bring examples of how you've managed competing priorities in the past, and be ready to explain your organisational methods during the interview.
