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- Tasks: Implement and configure ConnexAI products while providing onsite training and client support.
- Company: Join ConnexAI, a leader in AI solutions for contact centres, and shape the future of customer service.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment with career growth.
- Why this job: Be at the forefront of AI technology and make a global impact in contact centre operations.
- Qualifications: Experience in contact centres is valued; strong organisational skills and dialer configuration expertise are essential.
- Other info: Opportunities for both junior and senior candidates to advance their careers in a fast-growing tech company.
The predicted salary is between 36000 - 60000 £ per year.
Role: Technical Implementation
Location: United Kingdom
Vacancies: Senior/Junior Level X 4
Unlock Your Potential with ConnexOne: Join the AI Revolution in Contact Centres!
Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence.
We are looking for technical service engineers who will be the face of Connex. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe.
Who We’re Looking For:
ConnexAI is looking for driven individuals who are passionate about contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace.
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service.
- Known for being one of the fastest-growing tech companies in the UK.
Your responsibilities will include:
- Implementing and configuring the full suite of ConnexAI products.
- Providing technical onsite training.
- Offering support guidance to clients.
- Being an essential part of advisory and escalation functions.
- Assisting with project scoping, client onboarding, and documentation.
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist.
- You will have strong dialer configuration skills.
- You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
Technical Implementation Consultant (CCaaS) employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant (CCaaS)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at ConnexAI. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with contact centre platforms and AI technology. Bring examples of your work to the table!
✨Tip Number 3
Be proactive! If you see a role that excites you, apply through our website. Don’t wait for the perfect moment; show us your enthusiasm and why you’d be a great fit for the Technical Implementation Consultant position.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your passion for the role!
We think you need these skills to ace Technical Implementation Consultant (CCaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Implementation Consultant role. Highlight any relevant experience in contact centre technology or AI solutions, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for contact centre platforms and AI technology. Tell us why you want to join ConnexAI and how you can contribute to reshaping customer service.
Showcase Your Technical Skills: Since we’re looking for someone with strong dialer configuration skills, don’t forget to mention any technical expertise you have. Be specific about your experiences and how they relate to the role – we love details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Familiarise yourself with the latest advancements in contact centre technology and AI solutions. Be prepared to discuss how these technologies can enhance customer service and share any relevant experiences you have.
✨Showcase Your Customer Service Skills
Since this role involves being the face of Connex, highlight your customer service experience. Prepare examples of how you've successfully handled client interactions or resolved issues in the past.
✨Demonstrate Your Organisational Skills
With multiple projects on the go, it's crucial to show that you can manage your time effectively. Bring up specific instances where you've juggled tasks successfully and maintained attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about ConnexAI's products and future direction. This shows your genuine interest in the company and helps you understand how you can contribute to their mission.