At a Glance
- Tasks: Implement and configure ConnexAI products while providing onsite training and client support.
- Company: Join ConnexAI, a leading innovator in contact centre technology and AI solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunities for both junior and senior candidates to grow in a fast-paced tech company.
- Why this job: Be part of the AI revolution and make a global impact in customer service.
- Qualifications: Experience in contact centres or a passion for technology; strong organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
Role: Technical Implementation
Location: United Kingdom
Vacancies: Senior/Junior Level X 4
Unlock Your Potential with ConnexOne:
Join the AI Revolution in Contact Centres! Are you ready to be part of the future of contact centre technology? ConnexAI, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence.
We are looking for technical service engineers who will be the face of Connex. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe.
Who We’re Looking For:
ConnexAI is looking for driven individuals who are passionate about contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace.
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service.
- Known for being one of the fastest-growing tech companies in the UK.
Your responsibilities will include:
- Implementing and configuring the full suite of ConnexAI products.
- Providing technical onsite training.
- Offering support guidance to clients.
- Being an essential part of advisory and escalation functions.
- Assisting with project scoping, client onboarding, and documentation.
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist.
- You will have strong dialer configuration skills.
- You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
Technical Implementation Consultant (CCaaS) in Glasgow employer: ConnexAI
At ConnexAI, we pride ourselves on being at the cutting edge of contact centre technology, offering a vibrant work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our rapid expansion and organic promotion practices, ensuring that both junior and senior professionals can thrive in their careers while making a global impact. Join us in reshaping customer service with AI solutions, all while enjoying the dynamic environment of a fast-growing tech company in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Consultant (CCaaS) in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at ConnexAI. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with contact centre platforms and AI technology. Share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Tailor your approach! Research ConnexAI and understand their products and values. When you apply through our website, make sure your application reflects how your skills align with what they’re looking for. Personal touches can make a big difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Technical Implementation Consultant position!
We think you need these skills to ace Technical Implementation Consultant (CCaaS) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Implementation Consultant role. Highlight any relevant experience in contact centre technology or AI solutions, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for contact centre platforms and how you can contribute to ConnexAI's mission. Be genuine and let your personality come through.
Showcase Your Technical Skills:Since we're looking for someone with strong dialer configuration skills, don’t forget to mention any technical expertise you have. If you've worked on similar projects, give us the details – we love specifics!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Make sure you brush up on your knowledge of contact centre platforms and AI technology. Familiarise yourself with ConnexAI's products and how they work, as this will show your genuine interest in the role and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since customer service is a key part of the role, be prepared to discuss your previous experiences in this area. Think of specific examples where you've gone above and beyond for a client or resolved a challenging situation effectively.
✨Prepare for Onsite Scenarios
As travel is a big part of the job, consider how you would handle onsite training and support. Be ready to discuss how you would approach client interactions and what strategies you would use to ensure a smooth implementation process.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about ConnexAI’s future projects, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
