At a Glance
- Tasks: Implement and configure ConnexAI products while providing onsite training and client support.
- Company: Join ConnexAI, a fast-growing tech company revolutionising contact centres with AI technology.
- Benefits: Full-time role with opportunities for travel, growth, and a vibrant work culture.
- Other info: Great opportunity for both junior and senior candidates to advance their careers.
- Why this job: Be at the forefront of AI in contact centres and make a global impact.
- Qualifications: Experience in contact centres is valued; strong organisational skills are a must.
The predicted salary is between 44817 - 54777 £ per year.
Technical Implementation Consultant (CCaa S)
Connex AI is looking for a Technical Implementation Consultant (CCaa S) to join our team.
The role involves implementing and configuring the Connex AI product suite, providing technical onsite training, offering client-facing support, and participating in advisory and escalation activities.
Travel to client sites across the UK and Europe is required.
Who We’re Looking For
Connex AI is seeking driven individuals who are passionate about contact centre platforms and AI technology.
Whether you’re an experienced professional or an aspiring specialist, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use Connex One to gain a competitive advantage in the marketplace
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service
- Known for being one of the fastest-growing tech companies in the UK
- Your responsibilities
- Implementing and configuring the full suite of Connex AI products
- Providing technical onsite training
- Offering support guidance to clients
- Being an essential part of advisory and escalation functions
- Assisting with project scoping, client onboarding, and documentation
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialer manager or technical specialist.
- You will have strong dialer configuration skills.
- You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
- We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
- Seniority level
- Mid-Senior level
- Employment type
- Full-time
- Job function
- Information Technology
- Industries
- Software Development
- Telephone Call Centers
- Telecommunications
- #J-18808-Ljbffr
Technical Implementation Consultant (CCaaS) in England employer: ConnexAI
At ConnexAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Manchester office offers a dynamic environment where you can engage in meaningful AI projects while benefiting from continuous learning and growth opportunities. Join us to be part of a global team dedicated to shaping the future of language technology, all while enjoying the excitement of working at the forefront of AI advancements.
