Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Implement and configure ConnexAI products while providing client training and support.
- Company: Join ConnexAI, a fast-growing tech company redefining customer experience.
- Benefits: Full-time role with opportunities for travel, growth, and a vibrant work culture.
- Why this job: Be at the forefront of AI technology and make a global impact in contact centres.
- Qualifications: Experience in contact centres or a passion for technology; strong organisational skills required.
- Other info: Great opportunity for both junior and senior candidates to advance their careers.
The predicted salary is between 36000 - 60000 £ per year.
Technical Implementation Consultant (CCaaS)
ConnexAI is looking for a Technical Implementation Consultant (CCaaS) to join our team. The role involves implementing and configuring the ConnexAI product suite, providing technical onsite training, offering client-facing support, and participating in advisory and escalation activities. Travel to client sites across the UK and Europe is required.
Who We’re Looking For
ConnexAI is seeking driven individuals who are passionate about contact centre platforms and AI technology. Whether you’re an experienced professional or an aspiring specialist, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service
- Known for being one of the fastest-growing tech companies in the UK
Your responsibilities
- Implementing and configuring the full suite of ConnexAI products
- Providing technical onsite training
- Offering support guidance to clients
- Being an essential part of advisory and escalation functions
- Assisting with project scoping, client onboarding, and documentation
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialer manager or technical specialist.
- You will have strong dialer configuration skills.
- You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
- We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Software Development
- Telephone Call Centers
- Telecommunications
#J-18808-Ljbffr
Technical Implementation Consultant (CCaaS) employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant (CCaaS)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with contact centre platforms and AI technology. Share specific examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention why you think you’d be a great fit for the team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or scenario-based discussions. Brush up on your dialer configuration skills and think about how you would approach client training or support situations. Confidence is key!
We think you need these skills to ace Technical Implementation Consultant (CCaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Implementation Consultant role. Highlight any experience you have in contact centre platforms or AI technology, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the industry and explain why you want to join ConnexAI. Be genuine and let us know how you can contribute to our mission of redefining customer experience.
Showcase Your Technical Skills: Since this role involves implementing and configuring products, make sure to highlight your technical skills. If you've worked with dialer configurations or similar technologies, give us the details so we can see your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Make sure you brush up on your knowledge of contact centre platforms and AI technology. Familiarise yourself with the ConnexAI product suite and be ready to discuss how these tools can benefit clients. Showing that you understand the tech will impress the interviewers.
✨Showcase Your Experience
Whether you're a seasoned pro or just starting out, be prepared to share specific examples from your past roles. Talk about any relevant experience in implementing or configuring systems, and highlight your dialer configuration skills. Real-world examples will help you stand out.
✨Demonstrate Your Training Skills
Since the role involves providing technical onsite training, think about how you would approach this. Prepare to discuss your training methods and how you ensure clients feel confident using new technology. This shows you’re not just tech-savvy but also a great communicator.
✨Be Ready for Travel Talk
As travel is part of the job, be prepared to discuss your flexibility and willingness to travel across the UK and Europe. Show enthusiasm for meeting clients face-to-face and how you can adapt to different environments. This will demonstrate your commitment to the role.
