At a Glance
- Tasks: Lead a dynamic Service Desk team to deliver top-notch technical support.
- Company: Rapidly growing Omnichannel SaaS company with global reach.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Exciting chance to be part of a potential tech Unicorn!
- Why this job: Join us in driving customer success and making a real impact.
- Qualifications: Experience in service desk management and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Driving Excellence in Technical Support!
Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support.
Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement.
About us
We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we\'re not done yet- we\'re still growing at incredible rates. We \u2019re soon likely to become Manchester’s tech Unicorn.
Responsibilities
- Deliver on promises and drive customer success through exceptional support.
- Prioritise effectively, identifying and resolving root causes of recurring issues.
- Demonstrate expertise in technical support, maintaining professionalism in all interactions.
- You will ensure quality delivery in every customer interaction.
Who is suitable for this role?
- Proven track record as a Service Desk Manager or similar role
- Proficiency in help desk and remote control software.
- Strong technical background with excellent communication skills for both technical and non-
- Exceptional written and verbal communication skills.
- Problem-solving skills
Additional Information
This role may require working outside standard business hours, including nights and weekends, once every five weeks.
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Service Delivery Manager in Manchester employer: ConnexAI
At ConnexAI, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. Our Manchester office offers a dynamic environment where you can engage in meaningful AI projects while benefiting from continuous learning and growth opportunities. Join us to be part of a global team dedicated to shaping the future of language technology, all while enjoying the excitement of working at the forefront of AI advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and technical support. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how you can drive customer success.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled recurring issues in previous roles. We want to see how you prioritise and resolve challenges effectively, so be ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our rapidly growing team here at StudySmarter.
We think you need these skills to ace Service Delivery Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing service desks and any ITIL processes you've implemented. We want to see how your skills align with our mission to drive customer success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technical support and how you can contribute to our team. Share specific examples of how you've driven improvements in previous roles, as we love seeing real impact.
Showcase Your Communication Skills:Since this role requires exceptional communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to communicate with both technical and non-technical audiences. We appreciate clarity!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at ConnexAI
✨Know Your ITIL Processes
Make sure you brush up on ITIL processes before the interview. Being able to discuss how you've implemented these practices in previous roles will show that you're not just familiar with the theory, but that you can apply it effectively in a real-world setting.
✨Showcase Your Customer Success Stories
Prepare specific examples of how you've driven customer success in your past roles. Highlight situations where you resolved recurring issues or improved service delivery. This will demonstrate your ability to deliver exceptional support and align with the company's mission.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that's easy for non-technical audiences to understand. This will showcase your versatility and professionalism.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common challenges faced in service desk management and prepare your responses. This will help you demonstrate your critical thinking and prioritisation abilities during the interview.
