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- Tasks: Support IT operations, onboard new starters, and troubleshoot issues across global offices.
- Company: ConnexAI is a fast-growing UK tech company with a global presence.
- Benefits: Enjoy remote work flexibility and be part of a collaborative team.
- Why this job: Join a dynamic team solving real-world challenges in a supportive environment.
- Qualifications: Microsoft MTA/MCSA/MCSP required; experience with virtual environments preferred.
- Other info: Opportunity to grow your role as the business expands.
The predicted salary is between 30000 - 42000 £ per year.
About the Role: As an IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice. Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly.
Key Responsibilities:
- Onboard new starters with devices and software using our standard build process
- Maintain the internal asset register
- Manage users and permissions via Active Directory and Group Policy
- Monitor internal systems including antivirus, WSUS, and third-party updates
- Troubleshoot hardware/software issues and coordinate with vendors as needed
- Configure and support VPN access for remote users
- Set up and maintain VLANs to ensure correct network segmentation
- Support and maintain virtual environments
- Identify opportunities to improve internal IT processes
- Act as an escalation point within the Infrastructure team
- Champion a culture of IT security, reliability, and user-first service
What We’re Looking For:
- Confident in supporting end users across varied technical skill levels
- Proactive, adaptable, and solutions-focused
- Comfortable managing multiple tasks and priorities at once
- Keen to grow your role alongside the business
- Microsoft MTA / MCSA / MCSP (required)
- Experience managing virtual environments
Why Join ConnexAI? With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations. You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.
Remote Technician employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Group Policy. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have with onboarding new users and managing IT assets. Prepare examples of how you've successfully supported end users, especially those with varying technical skills, to demonstrate your adaptability and user-first approach.
✨Tip Number 3
Research ConnexAI's culture and values, particularly their focus on IT security and reliability. Be ready to discuss how you can contribute to fostering this culture within the team, showcasing your proactive mindset and solutions-focused attitude.
✨Tip Number 4
Prepare to discuss your experience with virtual environments and any relevant certifications like Microsoft MTA or MCSA. This will not only demonstrate your technical expertise but also your commitment to professional growth, aligning with ConnexAI's vision for evolving roles.
We think you need these skills to ace Remote Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with onboarding, troubleshooting, and managing users. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your proactive approach and ability to manage multiple tasks, as well as your commitment to IT security and user-first service.
Showcase Technical Skills: Clearly list your technical qualifications, such as Microsoft MTA/MCSA/MCSP certifications and experience with virtual environments. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at ConnexAI
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Group Policy, and managing virtual environments. Highlight specific examples where you've successfully troubleshot issues or improved IT processes.
✨Demonstrate Your Problem-Solving Ability
ConnexAI values a solutions-focused mindset. During the interview, share instances where you proactively identified problems and implemented effective solutions, especially in a remote support context.
✨Emphasise Your Adaptability
As the role requires managing multiple tasks and priorities, illustrate your ability to adapt to changing situations. Discuss how you've handled competing demands in previous roles while maintaining service quality.
✨Champion IT Security
Since the company prioritises IT security, be ready to talk about your understanding of best practices in this area. Share any experiences where you promoted a culture of security within your team or organisation.
