At a Glance
- Tasks: Monitor agent performance and provide feedback to enhance customer service quality.
- Company: Join ConnexAI, a forward-thinking company focused on exceptional customer experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a vibrant team.
- Why this job: Make a real difference in customer experiences while developing your coaching skills.
- Qualifications: 6 months of call centre experience and strong customer service skills required.
The predicted salary is between 25000 - 30000 € per year.
ConnexAI is seeking a Quality Coach in Manchester to expand the Quality team. In this role, you'll monitor agents and their performance, offering constructive feedback to enhance quality. You'll identify ways to improve processes and ensure service standards meet or exceed expectations.
The ideal candidate has at least 6 months of experience in a call centre environment, strong customer service skills, and a growth-oriented mindset. Join us to help drive exceptional customer experiences!
Quality Coach: Elevate CX & Team Performance employer: ConnexAI
ConnexAI is an exceptional employer that fosters a dynamic work culture in Manchester, where innovation and collaboration thrive. We prioritise employee growth through continuous training and development opportunities, ensuring our team members are equipped to excel in their roles. With a strong focus on enhancing customer experiences, we offer a rewarding environment where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Coach: Elevate CX & Team Performance
✨Tip Number 1
Network like a pro! Reach out to current employees at ConnexAI on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality coaching and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your growth mindset! During interviews, share examples of how you've learned from feedback in previous roles. This will resonate well with ConnexAI's focus on enhancing team performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ConnexAI team.
We think you need these skills to ace Quality Coach: Elevate CX & Team Performance
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your call centre experience in your application. We want to see how your background aligns with the role of Quality Coach, so don’t hold back on sharing specific examples of your achievements!
Emphasise Customer Service Skills:Since this role is all about enhancing customer experiences, let us know about your strong customer service skills. Share stories that demonstrate how you've gone above and beyond for customers in the past.
Be Growth-Oriented:We love a growth mindset! In your application, mention any instances where you’ve identified areas for improvement or implemented changes that positively impacted team performance. Show us you’re all about continuous improvement!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Quality Coach position. We can’t wait to hear from you!
How to prepare for a job interview at ConnexAI
✨Know Your Quality Metrics
Before the interview, brush up on key quality metrics relevant to call centres. Understand how they impact customer experience and be ready to discuss how you've used these metrics in your previous roles.
✨Showcase Your Feedback Skills
Prepare examples of how you've provided constructive feedback in the past. Highlight your approach to coaching others and how it led to improved performance. This will demonstrate your ability to elevate team performance.
✨Demonstrate a Growth Mindset
ConnexAI values a growth-oriented mindset, so be ready to share instances where you embraced challenges or learned from feedback. This shows that you're adaptable and committed to continuous improvement.
✨Research ConnexAI's Values
Familiarise yourself with ConnexAI's mission and values. During the interview, align your answers with their focus on exceptional customer experiences. This will show that you're not just a fit for the role, but also for the company culture.
