Project Support Coordinator

p Project Implementation Coordinator /p p br /p p strong About the Role /strong /p p The Project Implementation Coordinator owns the end-to-end delivery of assigned client onboarding and implementation projects, from contract handover through to go-live, project closure and successful transition to Account Management. /p p Projects are typically lower in complexity, risk, and commercial exposure, and youll have guidance and escalation support from experienced members of the Project Implementation team. /p p Working within a pod structure, this role combines hands-on project delivery with client and stakeholder management, documentation, governance and continuous improvement. /p p This role will develop the autonomy, judgement, commercial awareness, and delivery capability needed to progress to a Project Implementation Manager position. /p p br /p p strong Key Responsibilities /strong /p p End-to-End Project Delivery /p ul li Own the end-to-end delivery of assigned client onboarding and implementation projects, from contract handover through to go-live, project closure and transition to Account Management. /li li Prepare, maintain and manage project documentation, including Statements of Work, project plans, implementation schedules, milestone trackers, decision records, status reports and handover documentation. /li li Develop and maintain project plans, milestones, actions, dependencies and delivery timelines, ensuring responsibilities and deadlines are clearly understood. /li li Lead project kick-offs, status meetings and implementation discussions for assigned projects, with support available where required. /li li Coordinate cross-functional teams and stakeholders to ensure implementation activities, prerequisites and dependencies are completed effectively and on time. /li li Monitor project progress and take appropriate action to keep projects on track, escalating risks or issues where required. /li li Ensure project deliverables meet agreed scope, quality standards and customer expectations. /li li Manage project closure and handover, ensuring documentation, outstanding actions, customer requirements and key knowledge are transferred effectively. /li /ul p br /p p Client Stakeholder Management /p ul li Act as the day-to-day project lead and primary implementation contact for clients and internal stakeholders on assigned projects. /li li Build positive working relationships and provide clear, timely and accurate communication on project progress, actions, risks, decisions and next steps. /li li Manage routine stakeholder discussions and client queries independently, seeking guidance for complex, sensitive or commercially significant matters. /li li Set clear expectations with stakeholders around responsibilities, dependencies, timelines and required actions. /li li Escalate significant risks, issues, delays, scope concerns or stakeholder challenges promptly to the appropriate senior member of the Project Implementation team. /li /ul p br /p p Scope, Risk Governance /p ul li Maintain clear visibility of project scope, assumptions, dependencies, risks, issues, actions and decisions throughout delivery. /li li Identify and manage project risks and issues within the scope of the role, escalating material or complex matters where appropriate. /li li Support the management of changes to scope, timelines or delivery requirements, ensuring impacts are documented and agreed. /li li Ensure project documentation is accurate, current and maintained in line with agreed governance, reporting and documentation standards. /li li Develop commercial awareness by understanding how scope, additional effort, resource requirements and delivery decisions can affect both the customer and the business. /li /ul p br /p p Delivery Performance Continuous Improvement /p ul li Maintain accurate project data and provide timely status information to support project and portfolio reporting. /li li Track delivery KPIs and customer outcomes for assigned projects and identify potential areas for improvement. /li li Capture lessons learned and contribute practical improvements to project management processes, playbooks, templates and best practices. /li li Identify opportunities to improve project delivery, documentation, coordination and internal handovers. /li li Take increasing ownership of delivery decisions as capability and experience develop. /li /ul p br /p p Development Team Contribution /p ul li Develop capability in end-to-end project management, client communication, stakeholder management, risk management and commercial awareness through ownership of assigned projects. /li li Demonstrate sound judgement around when to act independently, when to seek guidance and when to escalate. /li li Work collaboratively with Project Implementation Managers, Senior Project Implementation Managers, Lead Project Implementation Managers and cross-functional colleagues. /li li Seek and apply feedback, progressively taking on projects of greater complexity, risk and commercial exposure as capability develops. /li li Share learning and contribute to a culture of accountability, ownership, collaboration and continuous improvement. /li /ul p br /p