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For Companies At a Glance
- Tasks: Engage clients with modern sales presentations and demos while exploring innovative solutions.
- Company: Join Connex One, a leader in transforming customer experiences with AI-powered cloud technologies.
- Benefits: Enjoy a dynamic work environment with opportunities to learn and grow in cutting-edge tech.
- Why this job: Be at the forefront of AI innovation, shaping the future of customer interactions.
- Qualifications: Must be a fast learner with strong experience in omnichannel and conversational AI.
- Other info: Work with diverse clients across various industries, from retail to travel.
The predicted salary is between 36000 - 60000 £ per year.
The Global Contact Centre Industry Transformation
The global contact centre industry is transforming rapidly! Technologies like AI and ML are becoming the ‘go to’ solutions for creating future-ready business solutions. Gone are the days when customers had to navigate an endless maze of “press 1 for this, press 2 for that” and sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better — and that’s why our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow!
The Role of a Solutions Architect at Connex One
Solutions Architects in our business live at the intersection of sales and technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that can be delivered by modern, cloud-based customer experiences. Some opportunities will be formal procurement processes, and some will be driven by \”art of the possible\” demo-style sessions to enthuse, excite, and engage prospective clients.
Client Range
We work with a huge range of clients, from enterprise heavyweights across retail, travel, utilities, and multinational BPOs. You will likely know of or have interacted with many of our clients.
Technology and Solution Space
At Connex One, we design, build, and manage our own suite of modern cloud-native AI-powered communication technologies. Our Athena AI omnichannel and dialler communications platform provides a single pane of glass for all users, integrating voice, live chat, email, WhatsApp, SMS, Messenger, and social media. Our AI engine ‘Athena’ is the brains behind much of our technology, from chat bots to speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features.
Day-to-Day Responsibilities
- Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes:
- Designing and delivering modern, engaging sales presentations and demos
- Responding to RFIs and RFPs
- Scoping integrations, custom flows, and validating integrations
- Meeting new and existing clients face-to-face and online to explain what is possible and push the boundaries of our products
- Helping to qualify new sales opportunities through detailed discovery meetings, building interest and engagement with senior stakeholders
- Identifying and responding to suitable opportunities and taking a lead technical role in achieving success
Role Requirements
Absolute Must-Haves:
- Fast learner, enthusiastic and positive
- Able to handle multiple opportunities simultaneously and laser-focused on winning the deal
- Strong experience in omnichannel, dialler, knowledge management, workforce optimisation, and conversational AI
- Demonstrable advanced knowledge of multiple software applications
Nice Things to Impress With:
- Contact centre industry experience
- Generative AI
- Dialler management
- Architecture design
- Networking
- Hyperscalers
- Cloud
- Telecoms
Presales Engineer (AI) employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer (AI)
✨Tip Number 1
Familiarize yourself with the latest trends in AI and ML, especially as they relate to customer experience. Understanding how these technologies can transform contact centers will help you engage effectively with potential clients.
✨Tip Number 2
Practice your presentation skills by creating demo sessions that showcase the capabilities of cloud-based solutions. Being able to demonstrate the 'art of the possible' will set you apart during client interactions.
✨Tip Number 3
Network with professionals in the contact center industry to gain insights and build relationships. This can lead to valuable opportunities and referrals that may help you land the job.
✨Tip Number 4
Stay updated on the specific needs and challenges faced by different sectors like retail, travel, and utilities. Tailoring your approach to these industries will demonstrate your understanding and commitment to solving their unique problems.
We think you need these skills to ace Presales Engineer (AI)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Presales Engineer position. Understand the key responsibilities and required skills, especially in AI, omnichannel solutions, and customer experience transformation.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the role's requirements. Emphasize your technical background, sales experience, and any familiarity with cloud-based technologies and AI solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss how your skills and experiences make you a perfect fit for transforming customer experiences with innovative solutions.
Showcase Your Technical Knowledge: In your application, provide examples of your experience with omnichannel communication technologies, AI applications, and any relevant projects. This will demonstrate your capability to engage clients effectively and understand their needs.
How to prepare for a job interview at ConnexAI
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of AI, ML, and omnichannel solutions during the interview. Be prepared to discuss how these technologies can transform customer experiences and provide specific examples from your past work.
✨Engage with Real-World Scenarios
Prepare to discuss real-world applications of the technologies you will be working with. Think about how you would approach a demo for a prospective client and be ready to walk the interviewer through your thought process.
✨Demonstrate Your Sales Acumen
Since this role sits at the intersection of sales and technology, be ready to talk about your experience in sales presentations and how you've successfully engaged clients in the past. Highlight any specific achievements or metrics that showcase your success.
✨Prepare for Technical Questions
Expect technical questions related to cloud-native technologies and integrations. Brush up on your knowledge of dialler management, workforce optimization, and conversational AI to confidently answer any queries that may arise.
