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- Tasks: Provide top-notch technical support and assist customers with their queries.
- Company: Fast-growing SaaS company in Manchester with an award-winning team.
- Benefits: Comprehensive training, flexible hours, and rapid career advancement opportunities.
- Why this job: Kickstart your tech career while helping customers and learning on the job.
- Qualifications: Strong communication skills and a passion for technology are a must.
- Other info: Join a dynamic team with opportunities for growth into 2nd line support.
The predicted salary is between 30000 - 42000 £ per year.
A growing SaaS organization in Manchester is looking for a Technical Support Specialist to join their award-winning team. In this role, you will receive extensive training and become the first point of contact for customer queries. Strong communication skills and an interest in technology are essential. This position offers accelerated career progression into 2nd line support and requires flexible working hours, including nights and weekends.
Technical Support Engineer — 24/7 SaaS Expert with Training in Manchester employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer — 24/7 SaaS Expert with Training in Manchester
✨Tip Number 1
Make sure you research the company and its products before your interview. Knowing their SaaS offerings inside out will show that you're genuinely interested and ready to tackle customer queries.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to explain technical concepts in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t shy away from showcasing your tech interest. Whether it’s a personal project or a tech blog you follow, share it during your interview. It’ll help us see your passion for technology and problem-solving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer — 24/7 SaaS Expert with Training in Manchester
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology shine through! Mention any relevant experience or projects that showcase your interest and skills in the tech world.
Highlight Communication Skills: As a Technical Support Engineer, strong communication is key. Make sure to emphasise your ability to explain complex concepts clearly and how you've successfully handled customer queries in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Brush up on your technical knowledge related to SaaS products. Familiarise yourself with common issues users face and how to troubleshoot them. This will show the interviewers that you’re not just interested in the role, but that you’re ready to dive into the tech side of things.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend, where they ask you common customer queries, and you respond as if you were in the job.
✨Flexibility is Key
Be prepared to discuss your availability for flexible working hours, including nights and weekends. Highlight any previous experience you have with shift work or being on-call, as this will demonstrate your readiness for the demands of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process, team dynamics, or career progression opportunities. It shows you’re genuinely interested in the company and the role, and it gives you a chance to assess if it’s the right fit for you.