At a Glance
- Tasks: Investigate complex issues and deliver solutions for enterprise customers using cutting-edge AI technology.
- Company: Fast-growing conversational AI company based in Manchester with a focus on customer success.
- Benefits: Gain hands-on experience, work with innovative tech, and enjoy a dynamic team environment.
- Other info: Opportunity to take ownership of projects and grow as a key technical contact.
- Why this job: Make a real impact by refining customer experiences with AI-driven voice and chat solutions.
- Qualifications: Experience with SQL/PostgreSQL, APIs, and a passion for modern technology.
The predicted salary is between 35000 - 45000 £ per year.
We're a conversational AI company building technology that helps organisations improve customer interactions through voice AI, chat AI and automation. Our platform is used globally across industries, including financial services, retail, healthcare, telecoms and utilities.
Based in Manchester, we’re a fast-growing company with teams across multiple regions, combining cutting-edge AI technology with a strong focus on customer success.
We're looking for an Enterprise Support Engineer to join our 2nd Line Support team. This is a technical, problem-solving role where you'll investigate complex issues, work with enterprise customers and help deliver solutions across our platform. You'll analyse logs, troubleshoot software behaviour, work with databases and integrations, and collaborate closely with Development and AI teams.
You'll gain hands-on experience with PostgreSQL, APIs, JSONata, third-party integrations and our in-house conversational AI technology. You'll also support AI-driven voice and chat solutions, helping refine customer experiences and improve how our systems perform in production. As you grow, you'll take ownership of projects, work directly with customers and become a key technical point of contact.
- Analyse logs, data and system behaviour
- Write and troubleshoot PostgreSQL queries
- Support APIs, integrations and data flows
- Configure and improve AI voice and chat solutions
- Deliver customer projects from requirements through to implementation
Requirements:
- SQL/PostgreSQL experience
- Experience supporting software, platforms or technical products
- Interest in databases, APIs and modern technology
- Comfortable working a 4-on / 4-off shift pattern
- AI, prompt engineering or conversational AI exposure
- JSONata or similar transformation tools
- Python or JavaScript familiarity
Engineer - Support Engineering in Manchester employer: ConnexAI
As a leading conversational AI company based in Manchester, we pride ourselves on fostering a dynamic work culture that prioritises innovation and customer success. Our employees benefit from hands-on experience with cutting-edge technology, ample opportunities for professional growth, and a collaborative environment where your contributions directly impact our global clientele. Join us to be part of a fast-growing team that values your expertise and supports your career development in the exciting field of AI.
