ConnexAI is expanding its Quality team. As a Quality Coach, you will monitor agents, review performance and quality metrics, and provide constructive feedback to both agents and managers.
You will identify areas for improvement, support process optimisation, and ensure service standards consistently meet or exceed expectations. You will help drive better customer experiences while supporting the team's development and performance, fostering a culture of continuous improvement and collaboration
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Customer Experience Quality Coach — Drive Continuous Improvement in Manchester employer: ConnexAI
Join a pioneering team at the forefront of Text-to-Speech technology, where innovation meets collaboration in a hybrid remote work environment. We offer a dynamic work culture that fosters creativity and professional growth, alongside competitive benefits and opportunities to work with cutting-edge technologies. As part of our team, you'll play a crucial role in shaping the future of Conversational AI while enjoying the flexibility and support that comes with being a valued employee.
