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- Tasks: Implement ConnexAI products and provide training to clients across the UK.
- Company: Leading tech company in the UK focused on enhancing client engagement.
- Benefits: Competitive salary, travel opportunities, and a chance to innovate.
- Other info: Open to both junior and senior applicants eager to grow.
- Why this job: Join a dynamic team and make a global impact in customer service.
- Qualifications: Strong dialer configuration skills and contact centre experience preferred.
The predicted salary is between 35000 - 45000 £ per year.
ConnexAI, a leading tech company in the UK, is seeking Implementation Engineers to enhance client engagement and customer service. This role involves implementing ConnexAI products and providing client training across the UK.
Ideal candidates should have strong dialer configuration skills and experience in the contact centre industry. We welcome both junior and senior applicants eager to innovate in contact centre solutions.
Positions require travel to client sites, reflecting our commitment to customer excellence and service.
CCaaS Implementation Engineer — Onsite & Global Impact in Manchester employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Implementation Engineer — Onsite & Global Impact in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the contact centre industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got dialer configuration experience, make sure to highlight that in conversations. Bring examples of your work to interviews to demonstrate your expertise and how you can add value to ConnexAI.
✨Tip Number 3
Prepare for client interactions! Since this role involves training clients, practice explaining complex concepts in simple terms. Role-play with a friend to get comfortable and confident before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the ConnexAI team and ready to make an impact.
We think you need these skills to ace CCaaS Implementation Engineer — Onsite & Global Impact in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your dialer configuration skills and any relevant experience in the contact centre industry. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for enhancing client engagement and customer service. Tell us why you're excited about the role and how you can contribute to our mission at ConnexAI.
Showcase Your Training Experience: Since this role involves providing client training, be sure to mention any previous training or mentoring experience you have. We love candidates who can empower others with their knowledge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ConnexAI
✨Know Your Tech
Familiarise yourself with ConnexAI's products and services. Understand how they enhance client engagement and customer service, as this will show your genuine interest in the role and help you answer technical questions confidently.
✨Dialer Configuration Mastery
Brush up on your dialer configuration skills. Be prepared to discuss your previous experiences in the contact centre industry, highlighting specific examples where you've successfully implemented or optimised dialer systems.
✨Client-Centric Mindset
Since the role involves client training and travel, demonstrate your commitment to customer excellence. Share stories that showcase your ability to engage with clients effectively and adapt to their needs during implementation.
✨Ask Insightful Questions
Prepare thoughtful questions about ConnexAI's approach to client engagement and the challenges they face in the industry. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.