Technical Implementation Consultant (CCaaS)
ConnexAI is looking for a Technical Implementation Consultant (CCaaS) to join our team. The role involves implementing and configuring the ConnexAI product suite, providing technical onsite training, offering client-facing support, and participating in advisory and escalation activities. Travel to client sites across the UK and Europe is required.
Who We’re Looking For
ConnexAI is seeking driven individuals who are passionate about contact centre platforms and AI technology. Whether you’re an experienced professional or an aspiring specialist, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why Connex?
Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
You will develop an understanding of how businesses use ConnexOne to gain a competitive advantage in the marketplace
You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
Join a company experiencing rapid expansion and advancement, with a history of promoting organically.
Work with great people who will share the same passion for creating a great work environment and customer service
Known for being one of the fastest-growing tech companies in the UK
Your responsibilities
Implementing and configuring the full suite of ConnexAI products
Providing technical onsite training
Offering support guidance to clients
Being an essential part of advisory and escalation functions
Assisting with project scoping, client onboarding, and documentation
Are You the Right Candidate for Us?
Professional and confident work ethic.
Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialer manager or technical specialist.
You will have strong dialer configuration skills.
You have the ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Implementation as well as Senior candidates who would like to step into the future of contact centre enablement.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Telephone Call Centers
Telecommunications
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Technical Implementation Consultant (CCaaS) in London employer: ConnexAI
Join a pioneering team at the forefront of Text-to-Speech technology, where innovation meets collaboration in a hybrid remote work environment. We offer a dynamic work culture that fosters creativity and professional growth, alongside competitive benefits and opportunities to work with cutting-edge technologies. As part of our team, you'll play a crucial role in shaping the future of Conversational AI while enjoying the flexibility and support that comes with being a valued employee.
