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- Tasks: Support IT operations, onboard new starters, and troubleshoot issues across global offices.
- Company: ConnexAI is a rapidly growing UK tech company with a global presence.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Join a hands-on team solving real-world challenges in a dynamic tech landscape.
- Qualifications: Required: Microsoft MTA/MCSA/MCSP and experience managing virtual environments.
- Other info: Work from our Manchester HQ while supporting international teams remotely.
The predicted salary is between 24000 - 36000 £ per year.
About the Role: As an IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice. Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly.
Key Responsibilities:
- Onboard new starters with devices and software using our standard build process
- Maintain the internal asset register
- Manage users and permissions via Active Directory and Group Policy
- Monitor internal systems including antivirus, WSUS, and third-party updates
- Troubleshoot hardware/software issues and coordinate with vendors as needed
- Configure and support VPN access for remote users
- Set up and maintain VLANs to ensure correct network segmentation
- Support and maintain virtual environments
- Identify opportunities to improve internal IT processes
- Act as an escalation point within the Infrastructure team
- Champion a culture of IT security, reliability, and user-first service
What We’re Looking For:
- Confident in supporting end users across varied technical skill levels
- Proactive, adaptable, and solutions-focused
- Comfortable managing multiple tasks and priorities at once
- Keen to grow your role alongside the business
- Microsoft MTA / MCSA / MCSP (required)
- Experience managing virtual environments
Why Join ConnexAI?
With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations. You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.
Information Technology Technician (Junior) employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician (Junior)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Group Policy. Having hands-on experience or even a solid understanding of these tools will make you stand out during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully troubleshot IT issues in the past. Be ready to discuss these scenarios in detail during your interview to demonstrate your proactive approach.
✨Tip Number 3
Research ConnexAI's culture and values, especially their focus on IT security and user-first service. Tailor your conversations to reflect how your personal values align with theirs, which can help you connect better with the team.
✨Tip Number 4
Network with current or former employees of ConnexAI on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the role, and may even lead to a referral.
We think you need these skills to ace Information Technology Technician (Junior)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the IT Technician role. Emphasise any experience you have with onboarding, troubleshooting, and managing users in Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive approach to problem-solving. Mention specific examples of how you've supported end users or improved IT processes in previous roles.
Highlight Relevant Certifications: Clearly list your Microsoft MTA, MCSA, or MCSP certifications in your application. These qualifications are essential for the role, so make them stand out.
Showcase Soft Skills: In your application, demonstrate your adaptability and ability to manage multiple tasks. Provide examples of how you've worked collaboratively in a team environment and championed IT security and user-first service.
How to prepare for a job interview at ConnexAI
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Group Policy, and managing virtual environments. Highlight any relevant certifications like Microsoft MTA or MCSA, as these will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past troubleshooting experiences. Share specific examples of how you've resolved hardware or software issues, and explain your thought process in identifying solutions.
✨Emphasise Team Collaboration
ConnexAI values a collaborative environment. Be ready to talk about how you’ve worked with teams in the past, especially in supporting users with varying technical skills. Show that you can communicate effectively and adapt to different situations.
✨Express Your Willingness to Learn
Convey your eagerness to grow within the role and the company. Discuss any areas where you wish to improve or learn more, particularly in IT security and best practices, as this aligns with ConnexAI's culture of continuous improvement.
