Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor support interactions and provide feedback to ensure top-notch customer service.
- Company: Join Connex AI, a leader in innovative Cloud SaaS solutions.
- Benefits: Work in a collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences and drive quality improvements.
- Qualifications: 6 months in Quality Assurance, with a passion for customer service.
- Other info: Be part of a global team redefining customer engagement.
The predicted salary is between 30000 - 50000 £ per year.
Connex AI is a global leader in innovative Cloud SaaS contact centre and customer engagement solutions, specialising in insights, data analytics, and omnichannel communications.
The Role
As part of our Quality Assurance team working in our Support function, you’ll play a key role in ensuring our customers receive consistently excellent service across every interaction. You\’ll monitor support conversations, deliver objective feedback, and collaborate with support agents and team leaders worldwide to drive quality and continuous improvement.
Key Responsibilities
- Monitor support interactions (calls, emails, chats) to ensure our global service standards are upheld.
- Deliver clear, constructive feedback to support agents and team leads to strengthen performance.
- Identify training or process gaps and support initiatives to improve customer outcomes.
- Promote a customer-first mindset across all teams and regions.
- Collaborate with stakeholders to enhance service quality and efficiency.
- Analyse quality performance data to identify trends, share insights, and recommend improvements.
What We’re Looking For
- Minimum 6 months’ experience in a Quality Assurance role within a support or contact centre environment.
- Experience in global or distributed teams is a plus.
- Solid understanding of inbound and outbound support channels, including voice and digital (chat/email).
- Comfortable with data analysis and reporting on support quality metrics.
- Familiarity with QA tools and continuous improvement practices (a bonus, not essential).
- Growth mindset, strong attention to detail, and a passion for excellent customer experiences.
Our Core Values
✅ Deliver on our promises
✅ Drive customer success
✅ Prioritise effectively
✅ Fix root causes, not symptoms
✅ Be experts in what we do
✅ Stay professional at all times
✅ Deliver quality every time
Why Join Us?
Be part of a collaborative, high-performing global team that’s redefining customer engagement in the SaaS space.
Locations
Customer Service Quality Analyst employer: ConnexAI
Contact Detail:
ConnexAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Quality Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Connex AI on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve service quality in past roles. Bring examples that highlight your attention to detail and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Customer Service Quality Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Quality Assurance, especially in a support or contact centre environment. We want to see how your skills align with our customer-first mindset!
Showcase Your Data Skills: Since the role involves analysing quality performance data, don’t forget to mention any experience you have with data analysis and reporting. We love seeing candidates who can back up their insights with solid metrics!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as we value effective communication just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ConnexAI
✨Know the Company Inside Out
Before your interview, take some time to research Connex AI. Understand their products, values, and recent developments in the Cloud SaaS space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Quality Assurance Experience
Be ready to discuss your previous experience in Quality Assurance roles. Prepare specific examples of how you've monitored support interactions and delivered feedback. Highlight any instances where your insights led to improvements in service quality.
✨Demonstrate Your Analytical Skills
Since the role involves analysing quality performance data, be prepared to talk about your experience with data analysis. Bring examples of how you've used metrics to identify trends and recommend improvements in past roles.
✨Emphasise a Customer-First Mindset
Connex AI values a customer-first approach, so make sure to convey your passion for excellent customer experiences. Share stories that illustrate how you've prioritised customer needs and contributed to a positive service culture in your previous positions.